Welcome to Tower Systems!

We've prepared for you a list of videos from our Onboarding Video library. It follows the same approach our Installation and Training Specialists when they have are engaged to bring on a new customer.

Sharing it here with you in this way lets you do it yourself if you would prefer. 

Each video also has a link to the Advice Sheet from our Knowledge Base for some more in-depth instructions.

Lets get started!

Address Windows Settings, Installing Retailer, Receipt Printers, Cash Drawer and some Retailer Basics

1.1 Windows Settings for Retailer
      Follow this guide for the correct windows settings on any computer that is going to use Retailer

1.2 Installing and Opening Retailer on your Server
      This video details how to download and install Retailer on your Main Computer. This will be the computer with your Retailer Data on it and will be the computer where you will backup your data at night

1.3 Installing and Opening Retailer on your POS terminal
      POS terminals are any terminals that are not your Server. They can be used for Sales or Admin tasks too. This video is extremely similar to the first one except when you select which computer is the server during the Install process. 

1.4 Installing A Receipt Printer and Cash Drawer

      Learn what cables go where for your Receipt Printer and Cash Drawer. 

1.5 Setting Up Tills (Cash Drawers) and Receipt Printing

      Now set the settings inside Retailer so that the Receipt Printer and Cash Drawer works

1.6 Setting Up Staff

      Adding Staff to Retailer

1.7 Setting Up Payment Types

      Setup all the various payment methods you accept. 

      Learn the basics of creating departments, categories, suppliers and stock items

2.1 Adding Departments and Categories

      Form the structure of you stock items and reporting by creating Departments and Categories within those Departments

2.2 Adding Suppliers

      Add Suppliers so you know where your stock came from, what their details are and later how they perform

2.3 Adding Stock Items

      Learn how to create stock items so that you can start selling

Point of Sale from start to finish.

3.1 Point Of Sale Settings

      Address the settings that affect Point Of Sale and how you do things

3.2 Setting Up POS Touch Screen Buttons

      Create your own Touch Screen Layout. You don't need a Touch Screen either, just use your Mouse.

3.3 Processing Sales

      Your first sale!

3.4 Refunds, No Sales and Previous Sales

      Reverse a sale, open the till without processing a sale and looking at how to find past sales.

3.5 Adding Customers

      Add Customers for cash sales, invoices for account customer and laybys. Customise your Add Customer Screen for an easier experience

You've completed your first day of sales. Now learn how to do an End Of Shift and Backup your Data

4.1 End Of Shift

      Count your cash, check your EFTPOS and close the day off

4.2 Backup Your Data

      Please ensure you backup your data daily. Check out the available methods.

Learn the basics of receiving stock and printing labels

5.1 Invoice Arrivals

      How to Receiving Stock. You can also create stock items, suppliers, departments and categories throughout this process too!

5.2 Printing Labels to a Label Printer
5.3 Printing Labels to an A4 Printer

      Depending on the printer and labels you're using, choose the right one

There are more videos to be found in our Onboarding Video Library that cover more advanced functions that may be the natural progression for your business. 

Here are two helpful videos that you should check out to help navigate our website and logging support request to the help desk.