New Features
New Look – Refreshed Icons and Version Numbering
Retailer has a fresh new look. We've simplified your desktop — you'll now see just two icons: Retailer and Retailer Backup. The icons have been refreshed as part of a broader visual update across the Tower Systems product suite.
Alongside this, we've updated the way Retailer displays its version number to align with industry standard conventions. Versions will now follow the format 2605.1.x — where 2605 reflects the year and month of the release, .1 is the feature release number for that year, and .x is the build number. This makes it straightforward to identify what release you're on and when it was made available.
Security Update – OAuth2 Authentication
Retailer's connections to all Tower Systems online services have been upgraded to OAuth2 authentication. This is a significant behind-the-scenes improvement that ensures all communications between Retailer and Tower's servers meet modern security standards end to end. No action is required from you — this upgrade happens automatically as part of the update.
Customer Purchase History
A powerful new Customer Purchase History screen is now available directly from the POS screen, Quote & Invoice Management (QIM), or the Customer Screen. At a glance you can see every item a customer has previously purchased, the price they paid, and who supplied it. From there you can: reorder items directly from POS or QIM with in-stock status shown, view serial numbers linked to the customer, search across their full history, reprint past receipts, and export the data. A great tool for delivering personalised service at the counter.
Debtors Dashboard
The Debtors Dashboard is a completely new way to manage your debtor accounts. You can now drill all the way down to individual invoice level, viewing transactions by either transaction date or due date — whichever suits how you manage your accounts. The dashboard includes:
- Aging and overdue summaries with flexible sort ordering
- Customer profitability and value tiers
- Credit limit utilisation reporting
- At-risk account alerts
- Payment reliability scoring
- Payment trends and forecasting
- Linked payment tracking
- Invoice reprinting
- Overdue reminder sending
- Deeper customer account drill-down than ever before
Surcharge & Levy Manager
In response to the ongoing supply chain challenges affecting retailers, you can now apply surcharges and levies at the point of sale. The Surcharge & Levy Manager supports multiple levy types — including Fuel Levy, Environmental, and Public Holiday surcharges — and is designed to keep you compliant across both Australia and New Zealand. Rate sources are tracked and clearly displayed to both operators and customers, so you can apply levies with confidence and transparency.
Other Changes
Archiver
- Customer Archiver previously ignored Customers that had never had a transaction
Customers
- Right click Transactions in Customer Screen to Preview (Software Idea #1066)
Invoice Arrivals
- Removed incorrect Variant Arrival prompt when adding Freight to an Invoice Arrival
Loyalty
- Remove 'Print Receipts for all Loyalty Sales' option
- Manual Loyalty Point adjustments were previously not expired during Loyalty Point recalculation.
Stock
- Departments and Categories can now be set to always tick 'Print Barcode on Arrival' for new stock items created
- Stopped Manufactured Goods screen triggering Save button when opened without making changes.
Stock Manager
- Added column for Reserved Stock (Software Idea #925)
- Added column for Entered (Date Item Added) (Software Idea #933)
Order By Sales
- New option to report sales of Manufactured Goods as sales of the MFG Component items.
Orders Maintenance
- Update statuses to be clearer: Pending, Sent, Arrived, Pending Backorder, Sent Backorder.
Point of Sale
- Suspended Sales will now remember Customer Details and Sale Notes (Software Idea #917)
- Suspended Sales will now autofill previous Reminder Note if same sale is Suspended again (Software Idea #840)
- Retrieving a Suspended Sale will now recheck the Customers Credit Limit
- Receipt showed Refund reason against Payout item if sale contained both a Refund and Payout
Reports
- Invoice Arrivals Report: Choose between Arrival Date, Invoice Date and Due Date filters when running report. Allow selecting multiple Suppliers.
- Fixed Sales By Month not following Multi-Store rules for Interstore Transfers.
- Sales Transaction Log: Payment Type Totals are now correct when 'Only Show Negative Sales' option ticked.
- Customer Transaction Log: 'Show Delivery Address' option no longer requires 'Show Order Number & Delivery Notes'
- Customer Address Labels: Fixed issue scrolling Label Type list.
- Subagent Blank Returns Form: Fixed issue scrolling Subagent list.
Second Hand Goods
- Customer ID screen radio buttons displayed as compacted
Utilities
- Certain Areas used the wrong security password causing confusion when trying to enable passwords
- Audit Log Summary Report did not include Refunds in Negative Sale count
Valuation Certificate
- Images did not appear on Valuation Certificates reprinted from Previous Sales in some cases
Write Off
- Write Off saves with previous Reason selection when using Keyboard shortcut from Reason field.