Installing Retailer Updates / How do I update Retailer?

Installing Retailer Updates / How do I update Retailer?

InfoWe have a video guide on how to install Retailer updates - Installing Retailer Updates
This advice sheet details a step-by-step guide on how to download and install the latest version of the Retailer software.

Important Rules:
  1. The update must be done on the MAIN/SERVER computer first.
  2. The update can be done at the same time on all other computers after the MAIN computer has finished updating.
  3. Retailer cannot be used on a computer before or while updating.
  4. Retailer can be used on a computer after it has finished the update.

Downloading the Installation File

  1. Exit Retailer on ALL computers.
  2. Go to the MAIN/SERVER computer.
  3. Open the Tower Systems website (www.towersystems.com.au)
  4. In the top right corner, click Sign In.
    1. On small screens, click the Menu button ☰ (3 lines) in the top right corner, then click Login.
  5. Log in using your Tower Advantage username and password.
    1. If you don't know your username or password, click Forgot your username? or Forgot your password?
  6. Click on the Downloads on the left of the page. Click Here to download the Current Version
  7. Find the Retailer version that is labelled Current Version and click on it.
  8. You will be taken to a new webpage with instructions to follow.
  9. The file will then download. Wait for the download to complete. This can take a few minutes.

Installing Retailer Update

  1. In the top right corner, click the Downloads button ⤓ then click Open File.
    1. You may have to press [Ctrl]+[J] and double-click on the installation file.
  2. If prompted, click Yes to 'Allow this app to make changes to your device'.
  3. The first screen displays information about the update. Click Next.
  4. The second screen prompts for the destination of the installation. Make sure it shows C:\Tower\Retailer and click Next.
  5. The installation will begin and will go through a number of processes.
    1. Take note of any warnings or error messages that appear.
  6. Once the installation is done, click on Finish.
  7. Repeat the process on EVERY computer that uses Retailer. The installation process will be significantly quicker on other computers compared with the Main.
NotesALL your computers MUST run the same version of Retailer or you will get numerous errors while using the program.
WarningIf you get errors during the update, you should restart the computer and try to run the update again.
If this still fails, please contact Tower Support to investigate further.

FAQ 

I entered the wrong store's login when updating - how do I fix it?
On first open after updating, Retailer prompts you to log in with your Tower Advantage username and password. This login determines which store's business details are used on that computer, so it's important the correct store is entered.

If you enter the login for the wrong store, please contact Tower Support for further assistance.

I cannot find the right Retailer Version
Only the latest version of Retailer is available for download on the website.
If you cannot find a particular version, you may find the file on your other computers, in the Downloads folder. Otherwise, it's best to update all terminals to the latest version.

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