Installing Retailer Updates / How do I update Retailer?

If you are on version 2.7 or older of the Retailer software then you will need to follow our Updating and converting from Retailer 2 to Retailer 3 advice instead.

We have a video guide on how to install Retailer updates - 🎬 Installing Retailer Updates

This advice sheet details a step-by-step guide on how to download and install the latest version of the Retailer software.

Downloading the Installation File

1. Exit Retailer on ALL computers and start with the MAIN computer.
2. Go to the Tower Systems website (www.towersystems.com.au) and log in using your Tower Advantage username and password.
3. Click on the Downloads on the left of the page. Click Here to download the Current Version
   
4. Find the Retailer version that is labelled Current Version
   
    and click on it.
   
   

   Not all previous versions are available for download on the website. If you cannot find a particular version, you can look for the file on your other computers, in the Downloads folder. Otherwise, it may be best to simply update all terminals to the latest version.
5. You will be taken to a new webpage with instructions to follow.
6. The file will then download. This can take up to 10 minutes.

If you have forgotten your password you can reset it here Reset your Tower Advantage Password 

If you don't know your username you will need to contact Tower Support 

Installing Retailer Update

1. Run the file. You may have to press [Ctrl]+[J] and double-click on the installation file.
2. The first screen displays information about the update. Click Next.
   
3. The second screen prompts for the destination of the installation. Make sure it shows C:\Tower\Retailer and click Next.
   
4. The installation will begin and will go through a number of processes.
5. Once the installation is done, click on Finish.
   

Repeat the process on EVERY computer that uses Retailer. The installation process will be significantly quicker on other computers compared with the Main.

All your computers MUST run the same version of Retailer or you will get numerous errors while using the program.

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