Target: Newsagencies Only

This guide covers what to do when magazine labels and Customer Putaway labels are missing from the Barcode Manager. 

Standard Magazine Barcodes are Missing

Magazine labels are usually missing for 2 reasons.
It's not on an invoice, or it's not set to Print on Arrival.
If your magazine barcodes are not in the Barcode Manager queue, you can go through the following to fix this.

Stage 1: Verify the Invoice

• Ensure the magazine has "fully arrived" on the EDI invoice in Retailer. This can be checked in Invoice Arrivals screen.

• If it is on the invoice: Use the Reprint Labels utility. Click HERE for details on how to reprint from an invoice.

• If it is NOT on the invoice:  Delete the incomplete invoice in Invoice Arrivals using the Delete Invoice button.

  • Use XchangeIT to resend the invoice (Contact XchangeIT at 1300 551 212 if unsure).

  • Re-import only the deleted invoice, if the invoice resent from XchangeIT includes multiple different EDI invoices, only import the one you deleted and ignore the rest.
    You may get a warning about importing again and doubling quantities. It's safe to import again as long as you've deleted the original invoice.

Stage 2: Check Magazine Settings

If the labels don't appear in Barcode Manager at all, or reprinting doesn't work, the individual magazine setting may be disabled:

• Right-click the item in the Invoice Arrival screen, then select View in Stock screen.

• Go into the Other tab, and check that the Print Barcode on Arrival tickbox is ticked for that specific magazine. This must be enabled for labels to queue automatically. For magazines, this should also be ticked on the Parent magazine.
  

• Then, use the Reprint Labels utility to reprint the labels.

Customer Putaway Barcode Not Printing

Putaway labels will fail if a magazine is incorrectly setup, or the new issue is linked to the incorrect parent item.

Stage 1: Confirm Magazine and Order Setup

Stage 2: Identify Required Info

Find the correct Parent PLU:

1. From the main screen of Retailer, click on the Customers icon.
   

2. Click on the magnifying glass icon and double-click on the customer who is meant to have a putaway barcode.
   

3. On the top-right, double-click on the order for the magazine.
   

4. Take note of the PLU in the Stock Item field.
   

Find the Invoice Number:

1. From the main screen of Retailer, click on Stock → Stock Screen.
   

2. Click on the magnifying glass icon and search for the barcode of the magazine.
   

3. Double-click on the magazine to bring it up on the Stock Screen.
   

4. Click on the Arrivals and Sales tab.
   

5. Click on the Show Arrivals and Sales button.
   

6. Take note of the Invoice Number for the corresponding issue name.
   

Stage 3: Clear the Incorrect Data

1. From the main screen of Retailer, go to Stock → Invoice Arrivals. Select the Supplier and enter the Invoice Number.

2. Press [Tab] on the keyboard or click onto the Product Code/Issue Code box.
   

3. Find the magazine in the list. Write down the Product Code.
   

4. Right-click the magazine, then click Change Barcode.

5. Press [Alt]+[G] to generate a dummy barcode, click Change Barcode, and confirm.

6. Right-click the magazine again and select Delete Stock Received.

Stage 4: Re-arrive & Correct the Link

1. Stay on the same Invoice. In the Product Code box, type the original Product Code you wrote down. Press [Tab] on the keyboard.

2. Crucial Step:
   

1. If a "Correct Parent Item" message appears, click NO. In the Find Stock screen, search for the Parent PLU you noted in Stage 2 and double-click it.

2. If the "Select Parent Item" screen appears, select the correct parent and click Only This Parent Item Uses This Supplier Stock Code.
   

3. Enter the details of the (Qty, Cost, Sell, Recall Date) and press [Tab] on the keyboard after each detail.

4. In the field under Recall, press [F6] until Issue Name appears; type the name exactly as it appears on the paper invoice.

5. Ensure Delivery Dates match the Arrival Date.

6. Scan the barcode when prompted. The Customer Putaway screen should now appear automatically. This means the putaway barcode label should be ready to print in Barcode Manager.