Tower Support can help with configuring Retailer, but for problems with Spice or the EFTPOS terminal itself you will need to contact your bank/EFTPOS provider.

Before Installing Spice

1. The EFTPOS terminal and POS terminal need to be on the same network
   
2. In Retailer, the Integrated EFTPOS module needs to be enabled. To check this, go to Help -> Register and check that the Integrated EFTPOS option is ticked. If not, contact Tower Systems to enable this function.
   

1. Download and Install the Spice Adaptor available HERE
   
2. Launch Spice. Open EFTPOS tab
   
3. Select payment provider (eg. Westpac)
   
4. Enter Computer Name as POS ID (eg. POS1 or POS2 etc)
5. Enter the EFTPOS terminal IP address (this is displayed on the EFTPOS machine)
   
6. Initiate the pairing from the EFTPOS terminal
   
7. Click the Pair button in Spice
8. On the EFTPOS terminal accept the pairing code
   
9. You should then get pairing successful
   

Spice does not accept Computer Names that contain special characters; the name must be alpha-numeric only. Contact Tower Support to help rename your PC and update the Database

Contact your bank/EFTPOS provider if pairing fails

Configuring Retailer to use Integrated EFTPOS

1. On the terminal you want to set up with integrated EFTPOS, click on Setup -> Point Of Sale.
2. Click on the Terminals tab.
3. Click on the Third Party Integration tab.
4. Tick EFTPOS Machine Attached and select mx51(Spice Payments Adaptor) from the drop-down box.
5. Click Save.
6. Repeat these steps for all other POS terminals that will be using integrated EFTPOS.
   

Configuring payment types to prompt for EFTPOS

1. From the main screen of Retailer, click on Setup -> General -> Pay Types.
2. Select your EFTPOS payment type.
3. In Type, ensure that AutoPay is selected and tick Over Payments for any payment types where cash out is required.
4. Repeat Steps 2 & 3 for all other EFTPOS and Credit Card types (eg. VISA, Master Card, American Express, Diners).
5. Tick the Open Cash Drawer After Sale box for any sale type you want to open the drawer for.
   

Configure Merchant Receipt printing settings

1. From the Main Screen of Retailer, click Setup -> Point of Sale -> Terminals.
   
2. Under the list of Terminals, click the Report Mapping tab.
   
3. In the Report Mapping list, look for a line with Report Type of 'Merchant Copy'
   
1. If the 'Merchant Copy' line is not present, click the Plus button at the bottom to add a new line. Select Report Type as 'Merchant Copy', Printer as your Printer Name, and Template as 'EFT'
   
4. If you wish to stop the Merchant Copy printing, click the 'Merchant Copy' line and click the minus button at the bottom to remove.
   
5. Repeat this for each terminal with an attached Eftpos Machine
   

Configure Retailer Receipt printing settings

1. From the Main Screen of Retailer, click Setup -> Point of Sale
   
2. Click the Terminals tab
   
3. In the list of Terminals, click into the Confirm Receipt column
   
4. Select either 'EFTPOS only' or 'All'. A prompt with then appear before printing for either Eftpos sales or All sales.
   
5. Repeat for each of your terminals
   
6. Click Save.
   

MOTO Transactions (Card not present)

Remove MOTO Password requirement

When performing MOTO transactions on the EFTPOS machine, it will normally prompt for a password.

In the MX51 Spice integration, this password can be disabled in Retailer.

You will need to be on Retailer version 3.2.4 or later to do this.

1. From the main screen of Retailer, click on Setup -> API Connections at the top.
   
2. Click into MX51.
   
3. Tick Suppress Merchant Password, and click Save at the bottom.