Contact Our Support Team

At Tower Systems, we pride ourselves on being a very contactable group of people. From our managing director to our support, accounts and programming staff, we can all be accessed by email and phone.

The best method to contact the Support Team is to lodge a Support Ticket on our website HERE

We have a video guide on logging a support ticket Logging a Support Request

When lodging a Support Ticket, you set your own Ticket Priority

P1: System down. The most urgent call we can get.
P2: Urgent. We will deal with the call ahead of all others except P1.
P3: Return call goal 4-6 business hours.
P4: Non urgent question. Goal of returning a call in 24 hours.

You can also contact the Support Team via Email, at support@towersystems.com.au

Note Emails are lodged as P3 Priority

Call:

AUS 03 9524 8000
NZ (Toll Free) 0800 444 367

If you are calling outside office hours with an Urgent System Down enquiry, the phone system will automatically transfer you to an After Hours Team Member

Our Office Hours are:

Monday to Friday 7am - 6pm (AEST)
Saturday 7.30am - 3pm (AEST)

Address: 3A&B Lynch Street, Hawthorn, Vic 3122