Software Version Mismatch on Outpost

Software Version Mismatch on Outpost

Retailer Outpost Mode is a limited version of Retailer which allows Retailer Cloud Hosted users to continue trading using Point of Sale when the Internet connection is down or faulty.

The Software Version Mismatch on Outpost warning appears when loading Retailer if the outpost version of that machine does not match the server version.
Idea
Click Ok on the warning to continue to load Retailer. You should follow the below steps to update the Retailer Outpost as soon as possible
Alert
These instructions only apply to warnings that mention Outpost Mode. See Software Version Mismatch Warning

What is Retailer Outpost Mode?

Retailer Outpost Mode is a limited version of Retailer that allows you to continue trading when you cannot access your Cloud Hosted Retailer.
It does not have all the features of normal Retailer. Below is a list of things it can and cannot do
Can Do
Normal POS Sales
Basic Account Payments (pay amount)







Cannot Do
Loyalty Sales (Loyalty Points, Discount Vouchers, Gift Vouchers)
Layby Sales
Advanced Account Payments (Pay Specific Invoice, Pay Layby)
Quote and Invoice Management
Invoice Arrivals
Stocktake
Customer Putaways
Electronic Vouchers

Update Retailer Outpost Mode

To ensure seamless functionality, these terminals should be updated as soon as possible after a Retailer update has been run on the server.
InfoThe following instructions assume Retailer Outpost Mode has been setup. See Setting up Multi Store Outpost
  1. Go to the Tower Systems website (www.towersystems.com.au) and log in using your Tower Advantage username and password.
    1. If you don't know your username you will need to contact Tower Support
    2. If you have forgotten your password you can reset it here Reset your Tower Advantage Password
  2. Click Downloads on the left of the page and find the Retailer version that is labelled Current Version and click on it.
    1. Click Here to download the latest version
  3. You will be taken to a new webpage where the update will start to download.
  4. Once the update has finished downloading, open the file
  5. Click Next twice. Enter Tower Advantage Username and Password if prompted
  6. On the Select Components page, make sure the drop down is set to Custom Installation
  7. Untick Update Backup and Weblink Service. Click Next
  8. If prompted, Click Yes
  9. Once the update has finished, click Finish.
  10. On the Desktop, move the yellow RetailerV3 shortcut into a folder called Retailer Outpost - No Internet to ensure it is not opened by mistake
  11. Try opening Retailer Outpost by clicking the yellow RetailerV3 icon. If there are any issues, contact Tower Support
    1. A Terminal selection will appear. Please select the terminal name from the list.
    2. A Check Time and Date screen will appear. Please confirm the time and date then click Yes.
    3. If there is newer data from the Server available, you will be prompted with another message "There is more recent data available to be imported. Would you like to import the file?". Click on Yes to proceed. This process will extract data and perform a Check Tables.
    4. Once this is finished, you can start using Retailer Outpost


Turn off Outpost Version Warning

As Retailer Outpost can only perform sales in Point of Sale, Outpost Mode is normally only setup on POS Terminals.
For Office Terminals or secondary POS Terminals, the version warning can be turned off.
The warning can also be turned off if you are not using Outpost Mode.
  1. From the Main Screen of Retailer, click Setup -> Multi-Store
  2. Down the left hand side, click Download Settings
  3. Untick Confirm Out Data Status
  4. Click Yes to confirm
  5. Click Save

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