Retailer Outpost Mode is a limited version of Retailer which allows Retailer Cloud Hosted users to continue trading using Point of Sale when the Internet connection is down or faulty.

Click Ok on the warning to continue to load Retailer. You should follow the below steps to update the Retailer Outpost or as soon as possible. If you do not use Retailer Outpost, the warning can be disabled

These instructions only apply to warnings that mention Outpost Mode. See Software Version Mismatch Warning

What is Retailer Outpost Mode?

Retailer Outpost Mode is a limited version of Retailer that allows you to continue trading when you cannot access your Cloud Hosted Retailer.

It does not have all the features of normal Retailer. Below is a list of things it can and cannot do:

Can Do Normal POS Sales Basic Account Payments (pay amount)

Cannot Do Loyalty Sales (Loyalty Points, Discount Vouchers, Gift Vouchers) Layby Sales Advanced Account Payments (Pay Specific Invoice, Pay Layby) Quote and Invoice Management Invoice Arrivals Stocktake Customer Putaways Electronic Vouchers

Update Retailer Outpost Mode

The following instructions assume Retailer Outpost Mode has been setup. See Setting up Multi Store Outpost

1. Go to the Tower Systems website (www.towersystems.com.au) and log in using your Tower Advantage username and password.
   
1. If you don't know your username you will need to contact Tower Support
   
2. If you have forgotten your password you can reset it here Reset your Tower Advantage Password
   
2. Click Downloads on the left of the page and find the Retailer version that is labelled Current Version and click on it.
   
1. Click Here to download the latest version
   
3. You will be taken to a new webpage where the update will start to download.
   
4. Once the update has finished downloading, open the file.
5. Click Next twice. Enter Tower Advantage Username and Password if prompted
   
6. On the Select Components page, make sure the drop down is set to Custom Installation
   
7. Untick Update Backup and Weblink Service. Click Next.
   
8. If prompted, Click Yes.
9. Once the update has finished, click Finish.
   
10. On the Desktop, move the yellow Retailer shortcut into a folder called Retailer Outpost - No Internet to ensure it is not opened by mistake
    
11. Try opening Retailer Outpost by clicking the yellow Retailer icon. If there are any issues, contact Tower Support
1. A Terminal Selection will appear. Please select the terminal name from the list.
   
2. A Check Time and Date screen will appear. Please confirm the time and date then click Yes.
   
3. If there is newer data from the Server available, you will be prompted with another message "There is more recent data available to be imported. Would you like to import the file?". Click on Yes to proceed. This process will extract data and perform a Check Tables.
   ** If the "more recent data available" prompt does not appear, contact Tower Support
4. Once this is finished, you can start using Retailer Outpost
   

It's recommended to open Retailer Outpost and check recent stock items to make sure they have the correct pricing. If items have old pricing, contact Tower Support.