Software Version Mismatch Warning
Retailer requires the same version of the software to be installed on all PCs.
You may see an Incorrect Software Version warning appear when opening Retailer for one of the following reasons:
- You have updated your Main/Server PC without updating your POS/Office PCs.
- You need to install the update on ALL PCs after updating the Main/Server PC
- You have updated your POS/Office PC without updating your Main/Server first
- You need to install the update on the Main/Server PC first then on any other POS/Office PCs that have not been updated
- You have opened Retailer on a POS/Office PC before installing the update
- You need to install the update on the Main/Server PC again and then on any other POS/Office PCs that have not been updated. Do not open Retailer on a POS before installing the update.
Related Articles
Installing Retailer Updates / How do I update Retailer?
If you are on version 2.7 or older of the Retailer software then you will need to follow our Updating and converting from Retailer 2 to Retailer 3 advice instead. We have a video guide on how to install Retailer updates - ? Installing Retailer ...
Roam Version 2 - Setup for Stock Image Capture
In Retailer Roam, we have added the ability to quickly take a photo of a stock item, remove the background (if you want), then have the images automatically uploaded and attached to the stock item in Retailer. This makes the process of gathering ...
Signing up to Retailer Roam Version 2
We have officially released Roam Version 2. This version differs from the previous version in that it is a web only application and not based on an App from the app store meaning there is nothing to install and you can access it from anywhere, a PC, ...
Retailer Updates Blocked by Norton Anti-Virus
Please note: Norton is not software supported by Tower Systems, and this video may only apply to certain versions of Norton. You should always consult your local tech or Norton support for advice and help.
Updating and converting from Retailer 2 to Retailer 3
If you are using Retailer version 2, and updating to the new Retailer 3, you will need to update in stages. Retailer 3 has not been tested on Windows XP or Windows 7, and you should upgrade if you have them. You can check which version you have using ...