Software Version Mismatch Warning

Software Version Mismatch Warning

AlertThese instructions do not apply to warnings that mention Outpost. See Software Version Mismatch on Outpost
Retailer requires the same version of the software to be installed on all PCs.
You may see an Incorrect Software Version warning appear when opening Retailer for one of the following reasons:
  1. An Error occurred during the Retailer Update on your Main/Server PC.
    1. Reinstall the Update on your Main/Server PC. If there are errors during the update, contact Tower Support
  2. You have updated your Main/Server PC without updating your POS/Office PCs.
    1. You need to install the update on ALL PCs after updating the Main/Server PC
  3. You have updated your POS/Office PC without updating your Main/Server first
    1. You need to install the update on the Main/Server PC first then on any other POS/Office PCs that have not been updated
  4. You have opened Retailer on a POS/Office PC before installing the update
    1. You need to install the update on the Main/Server PC again and then on any other POS/Office PCs that have not been updated. Do not open Retailer on a POS before installing the update.
See Installing Retailer Updates for detailed update steps or watch the Onboarding Video on Installing Retailer Updates

    • Related Articles

    • Software Version Mismatch on Outpost

      Retailer Outpost Mode is a limited version of Retailer which allows Retailer Cloud Hosted users to continue trading using Point of Sale when the Internet connection is down or faulty. The Software Version Mismatch on Outpost warning appears when ...

    • Installing Retailer Updates / How do I update Retailer?

      If you are on version 2.7 or older of the Retailer software then you will need to follow our Updating and converting from Retailer 2 to Retailer 3 advice instead. We have a video guide on how to install Retailer updates - Installing Retailer Updates ...

    • Retailer Updates Blocked by Norton Anti-Virus

      Please note: Norton is not software supported by Tower Systems, and this video may only apply to certain versions of Norton. You should always consult your local tech or Norton support for advice and help.

    • Updating and converting from Retailer 2 to Retailer 3

      If you are using Retailer version 2, and updating to the new Retailer 3, you will need to update in stages. Retailer 3 has not been tested on Windows XP or Windows 7, and you should upgrade if you have them. You can check which version you have using ...

    • Best Practice for Stocktaking

      This advice below is about the best business approach to undertaking a stocktake. For information on how to actually use the software for stocktaking, click HERE Use the Latest Version of Retailer Please ensure you have the latest version of Retailer ...