1. About Onboarding - Start Here first
Setup and Use Guide for New Customers
Introduction Welcome to Tower Systems! We've prepared for you a list of videos from our Onboarding Video library. It follows the same approach our Installation and Training Specialists when they have are engaged to bring on a new customer. Sharing it ...
🎬 Logging a Support Request
This page has a video guide demonstrating how to log a support ticket for when you need assistance from our support team. Support tickets can be logged on our website, by phone, emailing support@towersystem.com.au or through the chatbot.
🎬 Searching the Knowledge Base
This page has a video guide demonstrating how to search our knowledge base to find relevant help articles and guides. Our knowledge base can be accessed HERE.
Tower Systems Onboarding: What’s Included And The Critical Checklist
What’s included in onboarding Tower Systems allocates onboarding time based on how much time you have purchased. If you need more onboarding or training time then it is available here. Onboarding time is offered in conjunction with our published ...
Onboarding
Before we get into this, please note that what we cover here is a work in progress. Michael Mackie, one of our installation and training specialists, has created the videos here. We will add more videos as we make them. If you have feedback for us ...