Updating and converting from Retailer 2

Updating and converting from Retailer 2

If you are using the old Retailer version 2, and updating to the new Retailer version, you will need to update in stages.

The latest version of Retailer cannot be installed on Windows XP or Windows 7. You should upgrade your Windows version if you have them. See Windows 7 Unsupported

The computer minimum requirements for new Retailer can be found HERE.

For detailed steps on how to run each update on each terminal, click HERE.

You are strongly advised to do these updates during business hours Monday - Friday as the updates can be complicated and if something goes wrong, the After Hours contacts will be limited in their ability to help you. They may not even have access to computers.

If necessary, you can run these updates just on the main Server computer first, but you cannot open Retailer on any other terminals until the whole process in this advice is finished.

To update, follow the steps below:

1. You must first update to the final version of Retailer 2 - Retailer 2.7.5.3.
2. Then, you need to update to Retailer 3.0.9.3.
1. The process at this stage will likely take longer than normal, depending on your computer, and the size of your data. Businesses running old computers and large databases of customers and sales can take up to 2 hours to do this.
3. Finally, you can run the update to the current version of Retailer: Download HERE
4. If you have only been updating the Main Server until now, you must also update all other POS terminals to the current version of Retailer.
   

Only the latest version of the Retailer software can be found on the Downloads page. If you need an older version of the software, you will need to contac the Support Team on 03 9524 8000 or email support@towersystems.com.au.