Reprinting / Re-emailing Customer Statements

After statements have been generated and/or printed, they can be reprinted as many times as you would like. They can also be resent by email.

Statements can be printed / emailed for individual customers OR in bulk according to a particular date or date range.  PDFs of customer statements are saved on the terminal when emailed from that terminal.

This advice assumes that email for statements has previously been setup. See Processing / Ageing Customer Statements (Print / Preview / Email) for details.

Reprint / Re-email Individual Statements

1. From the main screen of Retailer, click on the Customers icon.
2. Search for the customer for whom you would like to reprint a statement.
3. On the menu that appears (or click on Menu), click on Customer Statement.
4. Under Options, select Reprint Statement.
5. Click on the particular statement that you want to print and click Preview / Print / Email.

Reprinting / Re-emailing Multiple Statements

You can only reprint multiple statements if they were first created using Customers -> Customer Statements

1. From the main screen of Retailer, click on Customers → Customer Statements.
2. Tick Reprint Statement.
3. The date of each statement batch run, as well as the type (Printed or Emailed) will be shown in a list.
   Select the desired batch of statements.
4. Click on Preview / Print / Send Email Statements.
   

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