Reports not Printing - A4 Printer
If your reports are not printing, below are a few quick troubleshooting steps you can take to narrow down the source of the problem. This article is intended for people using a standard A4-paper printer, commonly laser printers (HP, Brother, Toshiba etc.).
Settings like double sided printing, colour printing, paper size and tray are all setup in the printer driver and not in Retailer.
If you are trying to print labels and having trouble, click HERE.Check the Printer
First, ensure that the printer is connected and working. Confirm that all the cables to your printer are firmly plugged in and that the printer has power. A printer without lights may be disconnected from the power.
Try restarting your printer if cables are connected and even if there are lights.
Make sure your printer has paper loaded and that it is feeding properly.
Print a Windows Test Page
- Click the start menu in Windows and type 'control' on your keyboard.
- Click the Control Panel app.
- Select Devices and Printers. Depending on your version of Windows, you may have to first change the View by option at the top to Small Icons before this option appears.
- Find your printer in the list of printers. Right-click it and choose Printer Properties.
- Click Print Test Page.
If your printer is not shown in the list of printers, then it may need to be setup/added. Try clicking Add a printer. If your printer appears on the list, follow the prompts to install it. If it does not appear on the list, you may have to contact a computer technician to help you connect it.
If the printer is greyed out in the list, or says it's unavailable, recheck the connections, and you may need to remove and re-setup the printer.
Restart the Windows Print Controller
If your printer appears in Devices and Printers but does not print a test page, try these steps:
- Open the Windows Task Manager by clicking the start menu and typing 'task manager'.
- Right click the Task Manager app and choose Run as Administrator.
- Click on the Services tab. Depending on your version of Windows, you may need to first click More Details.
- Find Spooler in the list of services. Right-click it and choose Stop.
- Right-click it again and choose Start.
- Try to print a test page again.
Report Settings
Reports, including End of Shift reports, will print to the default printer set in Windows. To set a printer as the default printer, open the Devices and Printers window again, right-click the appropriate printer and click Set as Default Printer. A large tick will appear next to the printer. Restart Retailer afterwards to apply these changes.
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