This article will explain how to set up Retailer for computers that do not have Retailer installed yet.

Info
This article assumes that you have met the requirements in Minimum PC Requirements and Operating System Configuration.

Notes
Tower Systems can also perform the setup, but there is a setup fee for computers not supplied by Tower. You can find the setup fee and book the setup HERE.

MAIN / Master / Server Computer

Info
Click HERE to watch our video guide on how to install Retailer on the MAIN / server computer.
  1. Click HERE to access the latest version of Retailer.
    NOTE: All computers must run the SAME version of Retailer. If your version of Retailer is not listed, you will need to find it on one of your other computers installed with Retailer or contact our support team.
  2. Once the file is downloaded and run, the installation wizard will appear. Click Next.
  3. If asked for a username and password, enter the one used on the website and click Next.
  4. Make sure the directory is set to C:\Tower\Retailer and click Next.
  5. You will be asked Is this the File Server? Click on Yes.
  6. A screen will appear with No Data Found. Select Create Blank Data and press OK.
  7. A screen will appear which creates Retailer’s data tables. When it’s finished, click Close.
  8. Some data checking utilities may run, wait until they are complete.
  9. Click Finish.

If you're replacing a MAIN / Server computer, you will need to restore the data from the most recent backup:

  1. Insert the USB drive.
  2. Double-click on RetailerV3 Backup on the desktop.
  3. Click on Restore Files.
  4. In Archive File, click on the yellow folder icon and navigate to the location of your backup and double-click on the backup file (usually R3data.ret).
  5. A list of files will appear. Click on the Select All option and all files will be ticked.
  6. Click on Restore Now and the files will be restored.
  7. When prompted to run Check Tables, click Yes.
  8. The data will be checked and you can start Retailer when it's finished.

POS / Slave / Client Computer(s)

Info
Click HERE to watch our video guide on how to install Retailer on the POS / slave computer.
  1. Click HERE to access the latest version of Retailer.
    NOTE: All computers must run the SAME version of Retailer as the MAIN/server. If your version of Retailer is not listed, you will need to find it on one of your other computers installed with Retailer or contact our support team.
  2. Once the file is downloaded and run, the installation wizard will appear. Click Next.
  3. Make sure the directory is set to C:\Tower\Retailer and click Next.
  4. You will be asked Is this the File Server? Click on No.
  5. Select the MAIN/master/server from the screen.
  6. Some data checking utilities may run, wait until they are complete.
  7. Click Finish.

If Retailer still does not start:

  1. Double-click on RetailerV3 Backup on the desktop.
  2. Click on Settings -> Database Settings.
  3. On the right, click on List Remote Servers and select the MAIN/master/server from the screen.