This article assumes that you have met the requirements in Minimum PC Requirements and Operating System Configuration.

Tower Systems can also perform the setup, but there is a setup fee for computers not supplied by Tower. You can find the setup fee and book the setup HERE.

MAIN / Master / Server Computer

Click HERE to watch our video guide on how to install Retailer on the MAIN / server computer.

1. Click HERE to download the latest version of Retailer.
   If replacing an existing server, we recommend installing the same version of Retailer as the old server before updating to the latest version.
   If your version of Retailer is not listed, you can copy the installer file from one of your other computers installed with Retailer or contact our support team.
   
2. Once the file is downloaded, click the Downloads ⭳ button and open the installer file.
   
3. If prompted to allow the app to make changes to your device, click Yes.
   The installation wizard will appear.
   
4. Click Next.
   
5. Make sure the destination is set to C:\Tower\Retailer and click Next.
   
6. On the Select Components page, leave Full Installation selected. Click Next.
7. If asked for a Tower Advantage Username and Password, enter the one used on the website and click Next.
   
8. You will be asked Is this the Server? Click on Yes.
   
9. A Browse for folder screen will appear.
   
1. Double click Local Disk (C:).
2. Double click the Tower folder.
3. Double click the Retailer folder.
4. Click the Data folder then click Ok.
10. If No Data Found warning(s) appear, click Ok.
    
11. A No Data Found screen will appear. Select Create Blank Data and click OK.
    
12. A Checking Database Structure screen will appear which creates your Retailer database. Wait for this to finish
    
13. A Packing Database screen will appear. Wait for this to finish.
    If a Table does not exist error appears, click Ok.
14. An Update Data Check screen will appear. Wait for this to finish.
    
15. Click Finish.
    

Restore Backup Data

1. Make a backup of your Retailer Data on the old server to a USB drive. See How to Backup Your Retailer Data.
   
2. On the New Server, Insert the USB drive.
   
3. Double-click on RetailerV3 Backup (Blue R) on the desktop.
   
4. Down the left hand side, click on Restore Files.
   
5. Under Restore Destination, leave Database Directory selected.
6. Under Restore Source, click on the yellow folder icon 📁 next to Archive File
   
7. Navigate to the location of your backup and double-click on the backup file (usually R3data.ret).
   
8. A list of files will appear. Click on the Select All option and all files will be ticked.
   
9. Click on Restore Now and the backup will be restored.
   
10. When prompted to run Check Tables, click Yes.
    
11. If there are errors during the Check Tables process, contact Tower Support
    
12. Once finished, you will be returned to the Restore Files screen. Close Retailer Backup.
    
13. Open RetailerV3 (yellow R)

POS / Slave / Client Computer(s)

Click HERE to watch our video guide on how to install Retailer on the POS / slave computer.

1. Click HERE to download the latest version of Retailer.
   All computers must run the SAME version of Retailer as the MAIN/server. If your version of Retailer is not listed, you can copy the installer file from one of your other computers installed with Retailer or contact our support team.
   
2. Once the file is downloaded, click the Downloads ⭳ button and open the installer file.
   
3. If prompted to allow the app to make changes to your device, click Yes.
   The installation wizard will appear.
4. Click Next.
   
5. Make sure the destination is set to C:\Tower\Retailer and click Next.
   
6. You will be asked Is this the Server? Click on No.
   
7. Select the MAIN/master/server from the screen.
   If the Main/master/server is not listed, click Cancel.
8. Wait for the update to finish.
   If No Data Found errors appear, click Ok.
   
9. Click Finish.
   

1. Double-click on RetailerV3 Backup (Blue R) on the desktop.
   
2. Down the left hand side, click on Settings then Database Settings.
   
3. On the right, click on List Remote Servers and select the MAIN/master/server from the screen.
   
4. Click Ok.
   

Terminal Setup

1. Open RetailerV3 (yellow R)
2. If the Select Business Type prompt appears, click Ok.
   
3. For a new Terminal, the Add Terminal Wizard will appear. Click Next and then Click Finish.
   
4. Reopen RetailerV3 (yellow R)
   
5. Setup a Till for your Terminal. See Till Float Setup
   
6. Setup Receipt Printer and Report Mapping