How do I do balance adjustments to Customer accounts?

To manually change a customer’s account balance, the easiest way is via a Balance Adjustment. The Balance Adjustment function can be used to write off bad customer debt.

The adjustment will create a transaction that pays or charges the account. This will also be exported in any accounting links.

Below are the steps which explain how to do this:

1. From the Customer Screen, click on the magnifying glass to search for the customer that you want.
2. If you don’t already see the Transaction Menu, click on the Menu button at the bottom of the Customer Screen.
3. Click on Balance Adjustment.
4. Type in the dollar amount that you wish to adjust the customer’s balance by:
• A Positive amount, will Increase the amount the customer owes.
• A Negative amount, will Reduce the amount the customer owes.
5. Type in any notes about the adjustment in the two lines below ‘Reason for Adjustment’. These notes can appear on the customer’s statement. See Editing Statement Options
6. The New Balance will display the customer’s balance once the adjustment has been saved.
7. Click Save.

Balance Adjustment Allocation

When a Balance Adjustment is made to an account, it will work similarly to an Invoice or Credit, depending if it is positive or negative.

Balance Adjustments will appear on statements. The notes on the Balance Adjustment may also appear, depending on your Customer Statement settings.

If a positive Balance Adjustment is made, it creates a charge on their account, similar to an invoice. If the customer is in credit at the time, the credit will be allocated towards this Balance Adjustment.

If a negative Balance Adjustment is made, it will create a credit on their account. This credit will automatically be allocated towards the oldest outstanding charges on the account. You can view the details of this allocation by right-clicking the Balance Adjustment in the Customer Screen and selecting Allocation Details.

Reporting on Balance Adjustments

Chronologically - Sales Transaction Log

The Sales Transaction Log can be run to show all Balance Adjustments performed in a date range, listed in chronological order.

Under Transaction Types To Include, untick all types except for Balance Adjustments

By Customer - Sales By Customer

The Sales by Customer Report can be run to show all Balance Adjustments performed in a date range, grouped by customer

Under Transaction Types, untick all types except for Balance Adjustments

• Related Articles

• Making Payments to Customer Accounts

  To make payments towards a customer's account, you can access the Customer Payment Menu through the following methods: From the Point of Sale screen: On the main screen of Retailer, click on the Point of Sale icon. Press the Customer Payment button. ...

• Master & Linked Customer Accounts

  Retailer has the ability to link different customer to each other and provide them with a combined statement. This is especially useful for family accounts where multiple people purchase things from the store, as well as businesses with various ...

• Customer accounts and statements - How it works

  Account customers will have aged balances on their account, which depends on the Aging Type on the account. This will then affect how statements and invoices calculate and show due dates (which relates to payment terms). The Aging is set in the ...

• Changing Customer Menu or Pay Menu Buttons

  Customer Screen Menu In the Customers screen, when looking at a Customer account, a menu can be used to perform actions on the account such as paying the account, running a report, or starting/stopping newspaper runs. You can change what options ...

• Invoice Balance Adjustment

  This function should not be used unless specifically instructed to do so by Tower Support. This allows an existing invoice for a customer to have its balance owing reduced (potentially zeroed out). It does not write-off the invoice, and it does not ...