The chatbot you can access from our website is only trained in our knowledge, which we provide to it.
This knowledge has been written by Tower Systems POS software experts in our business, people working on our help desk.
We have over 700 articles of knowledge on how to use the software and other sources of knowledge that we feed into the chatbot. Just about every week, we add more knowledge.
This best-practice source of knowledge is key to the success of our chatbot in answering customer queries.
We review chatbot answers, too, looking for areas where we can improve the knowledge on which it relies. This approach of continuous improvement helps us enhance the POS software customer chatbot experience.
So, to the question of βcan I trust the Tower Systems AI chatbot?β β We say yes.
If you get an answer you are not sure of, tell it so and ask for more clarifying information β it is a chatbot after all.
Email and web tickets submitted by customers are automatically responded to by the chatbot as a first response. This is then reviewed by our help desk team to confirm the accuracy of the AI's response or to provide further assistance to the customer.