The support price for the Tower Systems software varies by marketplace. It is an annual fee, covering a year of support. In most cases, it can be paid off monthly.
To get a quote on the support cost for your business, please email accounts@towersystems.com.au.
If you have been unsupported for some time there may be a reinstatement fee as there could be catch-up updates required to get you to the current version of the software. This will be included in what the accounts office sends you.
Being covered for software support is optional. However, only supported customers have access to for no additional cost:
- Software updates.
- Help desk support for the Tower software.
- Onboarding Training (video guides).
- Knowledge Base access (how-to articles, general business advice, supplier stock files, etc).
- Tower Web Connect (webstore connectivity).
- Xero accounting link.
If you are not covered by support, you can pay per call. However, you will not have access to the knowledge base or software updates.
Rental Customers
If you rent the Tower software, support access is included in the rental payment.