Up to mid 2019, we sold access to the Tower Systems Retailer software through a one-off purchase price with optional update and help desk access offered for a monthly fee. After mid-2019, we moved to a rental model where software access is provided for a monthly rental fee, with mandatory training and setup paid for via an up-front fee.
Legacy Supported Customers
We have some customers wishing to switch from the optional software support model to rental because the rental pricing can be less in some of our marketplaces. This is because rental is the only way to
access the software. If you stop paying rental, your access to the software stops. Whereas, for those who purchased and have access to optional support coverage – they can always access the software.
If you choose to switch to rental, there is no going back. This is why it is important for you to fully understand the costs and implications before making a decision.
Customers switching to rental are also able to access 1 booking of up to 2 hours of time for training or setting up new hardware.
Unsupported Customers
As of mid 2023 we are no longer allowing customers, who are no longer covered by a support agreement, to rejoin the legacy support. Instead these customers must now rent the software. There is no reinstatement fees and you will have access to the latest version and be able to use the help desk. Once you begin renting the software you will also be able to access the 1 booking of up to 2 hours on training, update installation or setting up new hardware.
New Owners
If you have recently purchased a business you will need to become a rental customer. We no longer allow software licenses to be transferred when a business changes hands. However accessing the software via rental ensures you have access to the latest software and access to the help desk. If the old owner has pre-paid support to us, this will be credited pro-rata against future support invoices.
You will also be able to book a 2 hour training session with one of our team to ensure you get off
on the right foot using the software. The best resource for new owners is out library of training videos available here.What’s involved
Please email
accounts@towersystems.com.au and indicate that you wish to switch to rental and the accounts team will setup a plan for you and send you a link for enter your payment details into our secure billing platform.
You can pay via credit card or by direct debit and is the only way you can pay for software rental.Once setup, payment is automatic, there is no manual payment option. Our rental management platform issues an invoice each month once your payment is received. In the case of direct debit this could be 3-5 days after sweeping your account.
Risks
If you miss paying rental and do not respond to the follow up emails from us over the next week, access to the software and data it manages is cut off. We will not call you. The process of managing rental is to
keep our admin costs as low as possible.
FAQ
- What is included with rental?
Access to the software, help desk access, software updates, online knowledge base access – everything you get from support today. - How often do rental costs increase?
They have not changed since we released them and at this stage do not have plan to. If we do decide to increase rental prices, you will be informed of the increase well in advance. - Is there a credit card fee?
No, even for Amex. - What if we have a question about rental?
Email accounts@towersystems.com.au. - Can we pause a rental?
No. - What happens with a change of ownership?
The new owner will need to register their payment details through the portal on our website prior to take over. - How long is a month?
Rental covers a month. You rental fee will be billed on the same day each month. - Can we ask questions before signing?
Email accounts@towersystems.com.au