Stops & Starts - Temporarily Stop a Customer's Delivery or Putaway Orders

Stops & Starts - Temporarily Stop a Customer's Delivery or Putaway Orders

Alert
This is for Newsagencies Only
Sometimes customers will not want their regular orders delivered for a set period of time - most commonly because they will be away on holiday. Stops & Starts allows you to temporarily stop a customer's delivery or putaway orders, and then resume them at a later date. You can also add permanent stops to orders if the customer no longer wants the item. If an order is stopped:
  1. The customer will not be charged. 
  2. Subscription expiry dates will be extended.
  3. Putaway or delivery labels will not be printed.
  4. Run Sheets will show the stop so that the driver knows not to deliver at their address during the stop period.
Notes
If you retroactively place a stop on a customer's account for a past date, it will not remove the charges if the customer's billing has already been processed. You will need to undo and then redo customer billing to remove the charges.
Info
If you need to stop all deliveries of a certain title, you should use Non-Arrivals instead - click HERE.

Stopping a Customer's Order

  1. From the main screen of Retailer, click on the Customer icon.
  2. Search for the customer whose orders you wish to stop.
  3. Click the Menu button near the bottom of the Customer Screen.
  4. Click Stop & Starts, then Stop.
  5. In the Stops and Starts screen:
    • If the All Titles box is ticked, the stop & starts will apply to all titles.
      You can untick the All Titles and select titles individually if you need to stop them individually.
    • Enter the stop date for all titles or each title individually in the column labelled Stop Date.
      The customer will not be charged for the order ON AND AFTER this date.
    • Enter the restart date for all titles or each title individually in the column labelled Restart Date.
      The customer will be charged for the order ON AND AFTER this date.
  6. Click Save.
Notes
You do not have to add a restart date to a stop - leave this field blank to create a permanent stop. You can always edit the stop later to add a restart date when the customer returns.

Changing or Removing Existing Stops and Starts

From the customer screen, go to Menu, then Stops & Starts, then Adjust Stops & Starts.
  1. To alter the dates of a stop, just click the date of a stop and choose the new date, then Save.
  2. To remove a stop, click the stop you wish to remove, then click Delete.
  3. To add a restart date to a permanent stop, just click into the restart date column of the stop and choose the restart date, then Save.
Keep in mind, changing the dates on a past stop will not affect the customer's account if they have already been billed. After changing the dates, you will need to undo and redo customer billing so that the customer is billed correctly - see HERE. If the stop happened more than a couple of weeks ago, it will be easier to manually fix their balance by using a balance adjustment - see HERE.

A history of the customer's stops and starts can be viewed on their profile in the Customers window.