The Repairs module in Retailer allows you to create and manage repair jobs, an essential component for bike shops, jewellers and other businesses that utilise job tracking in Retailer. Before you start using the feature, however, it is advisable to configure some default options to make the the process more seamless in the future. Once configured, these options will be readily available for selection instead of having to enter everything from scratch each time.

To access the Repairs Setup screen:

1. From the main screen of Retailer, click on Repairs.
2. Click on Setup at the top right.

Within the Repairs Setup screen, there are five tabs, each with its own set of options. Each tab is explained in its own section below.

Repair Options

1. Select which job cards to print by default (Repairer Job Card, Customer Job Card/Receipt, Internal Job Card).
   
2. Choose the main template for printing the job card and select the printer it uses.
   
3. Ability to merge multiple repairs for the same customer onto one customer job card.
   
4. Whether to always print the customer job card when the repair is invoiced.
   
5. Set the email address that internal job cards are emailed to.

1. Write the Terms & Conditions to be printed on the Customer Job Card.

1. Hide or show cost prices in the Repairs screen and job cards.
   
2. Show "Create Invoice" prompt when finalising repairs.
   
3. Allow Repair invoice to non-account customers.
   
4. Change the repair stock item description for: Repair Fee, Repairer Fee, and Courier Fee.

1. Set the default date and time for expected pickups.
   

1. Choose whether to print customer contact numbers on Repairer and Internal Job Cards, and whether to include them on Internal Job Cards for External Repairers.
2. Choose whether to print the shop name and address details on Job Cards.
   

1. Set whether a deposit is required to be paid before Repairs can be created.
   
2. Specify the minimum deposit needed, either a dollar figure or a percentage of the repair cost.

Repairers

1. Click on Add Repairer
2. Enter any necessary information
• The selection for Internal Repairer or External Repairer will be used for certain reports
• The Default Markup % is used to automatically calculate the labour component of Retail Price & Cost 
3. Click on Save

Courier

1. Click on Add Courier
2. Enter any necessary information
3. Click on Save

Repair Types

1. Click on Add Repair Type
2. Give the Repair Type a name as well as Default Instructions (optional)
3. On the top-right, click on Click here to add a new repairer
4. Select a Repairer from the drop-down box
5. Enter in the prices as needed
6. Tick on Default Repairer to automatically select that repairer each time this Repair Type is selected
7. Click on Save

Item Type/Model

1. Click on Add Item Type
2. Give the Item Type/Model a name as well as a Default Description (optional)
3. Select the Additional Information templates (See below for steps to set it up).
4. Once you've set it all up, click Save.

To set up Additional Information templates:

1. Click on Setup Templates
   
2. Click on Add
3. Type in a template name and click on the [+] button
   
4. Click on Save and Close

Now that a template is created, we need to configure the information.

1. In the Repair Additional Information Templates screen, click on Setup
2. On the left side, you can Add, Delete or Reposition the Classifications
3. On the right side, you can Add, Delete or Reposition the Details within each classification
   
4. Once that's been set up, click on Save and Close.
5. Back in the Repair Additional Information Templates screen, simply tick the Classifications that you want to see for the item
6. Click Save and Close
   

Now that repairs have been setup, click HERE for a guide to creating a repair job.

Click HERE for a guide to managing repairs.