Audience: Prospective customers who want to evaluate Tower Systems point of sale (POS) software.
After you decide to go ahead, Tower Systems installs your software remotely, trains your team, and helps you start trading. We call this process onboarding. Installation is done by our own expert installers, based in Australia and New Zealand, and a new system usually takes a few hours, depending on how many sales terminals you have. Training for a new customer is typically 8 to 12 hours, spread over several days to fit around your trading. Some businesses start trading straight away, while others take a few days; it depends on your situation. We assess your needs up front and lay out options to suit. To talk through getting started, call
1300 662 957 (Australia) or
0800 444 367 (New Zealand), or email
sales@towersystems.com.au.
What happens after I decide to go with Tower Systems?
We start by understanding your business and your needs. From there, we install your software remotely, train your team, and support you through to your first day of trading. We lay out the options for installation, training, and go-live so the process is designed around the way your business works.
Who installs the software, and is it outsourced?
Installation is done by one of our own expert installers. They are employed directly by Tower Systems, not outsourced, and they are based in Australia and New Zealand, working remotely. Each of them has years of experience installing our software in many different types of retail business.
Is the installation done remotely or on-site?
Remotely. Our installers set your system up remotely, wherever your business is located.
How long does installation take?
A new system usually takes a few hours to install, depending on the number of sales terminals you have. We give you an assessment up front, so you know what to expect for your own business before we begin.
How much training will I get, and how long does it take?
Training for a new customer is typically between 8 and 12 hours. We usually spread this over several days, and we fit it around the time available in your business, so it does not get in the way of serving customers. You can add more time if it is needed. There will likely be a cost for this. Alternatively, you can access for free our extensive library of training videos and our knowledge base that has text-based training materials. You can also ask our chatbot and it will guide you through parts of the software.
Will the training fit around my trading hours?
Yes. We schedule training to suit the time available in your business and spread it across several days, so you can keep trading while your team learns the software.
How soon can I start trading on the new system?
It depends on your situation and your business needs. Some of our customers start trading straight away, while others take a few days. Once we understand your needs, we lay out the options that best suit you.
Will the installer understand my type of business?
Yes. Our installers have years of experience setting up our software across many different retail trades, so they bring real-world knowledge of how businesses like yours work.
What do you need from me to get started?
The more we understand about your business and how it works, the better we can set it up, so we will ask about your workflow and your requirements. You will also need to set aside time for training. If you are bringing data across from other software, we handle that as a separate step and will work through it with you.
What does installation and training cost?
Installation and training are set out in the assessment we provide up front, so you know what is involved, and what it costs, before you begin.
How do I get started or ask about the process?
To talk through getting started, book an obligation-free discussion. We run these online over Microsoft Teams at a time that suits you. Contact the sales team:
If we decide during the conversation that the software is not the right fit for your business, we will say so and wish you well.