For the Outgoing Owner:

Tower Systems Account:

Please be aware that if you are not currently renting the software, the incoming owner will need to sign up for rental in order to continue accessing the software.

1. Notify Tower of the Change of Ownership: Kindly complete the Change of Ownership Form available here and send the completed form to accounts@towersystems.com.au.
   
2. Remove Payment Method: As your settlement date approaches, typically within a day or two, log into the Tower Systems billing dashboard. From there, remove your credit card by visiting www.towersystems.com.au.
   Log in using your username and password, navigate to Billing, and delete the payment method.
   
   

   Your login credentials for the main website and Tower Advantage Link share the same username and password.
3. Remove MFA Methods: Login to the Tower Systems website then click the Multi Factor Authentication button. Click the Remove button next to any MFA Methods that are not transferring to the new owner.
4. Claim Prepaid Fees at Settlement: Support and rental fees are paid in advance and are not refundable. Any unused portion transfers to the incoming owner as a credit on their rental account, and any period already used is not credited. Ask your solicitor or accountant to include the unused amount as a settlement adjustment so that you recover it from the incoming owner. Email accounts@towersystems.com.au if you need the credit amount confirmed in writing.
   

Retailer Software:

1. Disconnect Essential Paid or Financial Services: Upon completion of settlement or your final day of trade, ensure that you have disconnected the following:
   
1. Integrated EFTPOS
   
2. ePay Account
   
3. SMS Accounts
   
4. Email account (if the email account is not being sold with the business)
   
5. Any accounts listed in Setup -> API Connection if they are not included in the business sale.
   
2. Print General Debtors: Generate a General Debtors report on the final day of trading via Reports -> Customer -> General Debtors.
   
3. Perform a Stocktake: Conduct a stocktake to accurately determine stock value before settlement. If you have consistently conducted spot stocktakes and maintained meticulous records of stock arrivals, sales, and write-offs, this step may be unnecessary. Stocktake advice is available here.
   
4. Print a Stock Listing Report: Produce a stock listing report to establish the value of the stock for sale, advice is here.
5. Print outstanding Repairs Report: If you handle repairs, generate a report of all outstanding Repairs through the General Repairs Report.
   
6. Print a List of Outstanding Laybys: If you perform laybys print a list of outstanding laybys using the Layby Report.
7. Backup Important Files: Safeguard essential documents, files, and emails by creating backups on a USB drive or external hard drive.
   
8. Perform a Backup of Retailer Data: At the close of the final day of trading, ensure you create a secure backup of all Retailer data. This backup could prove invaluable should historical data be required for any purpose.
   
9. Train the New Owner: It is your responsibility to provide comprehensive training to the incoming owner on software usage and operations.
   

For the Incoming Owner:

Tower Systems Account:

Please note that if the previous owner was not renting the software, you, as the incoming owner, must sign up for Rental to maintain access to the software.

1. Notify Tower of the Change of Ownership: Complete the Change of Ownership Form available here and email the completed form to accounts@towersystems.com.au.
   
2. Update Your Tower Advantage Username and Password: Once settlement is complete, our accounts department will email you your username and additional information. After settlement has occurred and the software has been assigned to you, change your username and password. To do this, click on the "forgot password" link on the login page HERE. After changing the password, close and reopen your Retailer software. You will be prompted to enter the new password
3. Add Payment Method: To ensure uninterrupted service after settlement, click on the billing button and log in using your Tower Advantage username and password. This action will open your Billing dashboard, where you can add a payment method.
   
4. Prepaid Fees from the Outgoing Owner: If the outgoing owner had prepaid support or rental fees, the unused portion is applied to your rental account as a credit on a pro-rata basis. The outgoing owner will usually seek to recover that amount from you as a settlement adjustment, so raise it with your solicitor or accountant before settlement.
   
5. Training: While the outgoing owner is responsible for providing training on software usage in your new business, we offer supplementary training videos covering both fundamental and advanced concepts. These videos are accessible here. Feel free to coordinate with the outgoing owner to access these videos before settlement. If desired, one-on-one remote training packages are available for purchase here.
   
6. Update Business Details: Once settlement is finalised, log into our website and use the "change business details" button to update your business name and ABN/Tax number details. Once approved, your system will automatically reflect the changes.
   

Retailer Software:

1. Integrated EFTPOS: Confirm that the previous owner's EFTPOS accounts have been disconnected and establish connections to your own accounts. Instructions can be found here.
   
2. Add Your Bank Account Details: Provide your bank account details for statements and invoices. Instructions are available here.
   
3. Reset Customer Balances: Depending on the terms of the business sale, resetting customer balances to zero may be necessary. To arrange this, contact Tower Systems to schedule a Go Live session.
   
4. Reconnect Your Email: If you have a new email account, follow the steps outlined here to establish a connection with Retailer. This ensures that invoices and statements can be emailed seamlessly.
   
5. Update Receipt Details: If the shop phone number or email address have changed, update these details that print on your Receipts. Instructions can be found here.
   
6. Reconnect Necessary Integrations: Review the list of API accounts (Setup -> API Connections) and re-establish integrations you intend to use. Consult the knowledge base for specific instructions related to each integration.