Knowledge Base
Advice Sheets & Articles
Advice Sheets & ArticlesRetailer Update Notes
Retailer Update NotesOur Procedures & Processes
Our Procedures & ProcessesCommon Questions
Common QuestionsQuick Fix
Easy to follow charts to fix simple issuesSuppliers - easyEDI
Help and articles on our new easyEDI service for wholesalersOnboarding
Onboarding is the process of getting up and running with your new Retailer POS software. Each software company has a different process, this is ours.Onboarding - Newsagency Specific
This section is designed to be used in conjunction with the regular onboarding videos. Videos in this section deal specifically with the complexity of handling Magazines, Newspapers and other Newsagency specific capabilities
Recent Articles
Software Ideas
Our Software Ideas platform allows customers to submit suggestions for changes and new features they'd like to see in the Retailer software. Our software development manager reviews these submissions to combine them with similar existing ones, ...Windows 7 Unsupported
It is no longer possible to install the latest version of Retailer on Windows 7 or Windows Server 2008 R2. If you try installing Retailer on Windows 7, an error will appear "This program does not support the version of Windows your computer is ...BPAY payment details on Customer Statements
Retailer can display BPAY payment details at the bottom of Customer Statements Enable Bill Payment Selection From the Main Screen of Retailer, click Setup -> System Open the Accounting tab Under Bill Payment Selection, Click BPAY Enter the BPAY ...Warn when Cash Till Balance is Too High
Retailer can notify you to do a Safe Drop if the cash total within the Till (cash drawer) is over a set amount. This can be helpful if you only want a certain amount of cash to be in the till drawer during the day. Example: You do not want more than ...Multi-buy Customers Utility
Catalogues are a feature in the system that allows automatic discounting of products in a sale on the POS screen. One of the various types of discounts available is the Multibuy catalogue, which tracks a set of products that a customer purchases over ...
Popular Articles
Invoice Arrivals
Correct procedures surrounding stock arrival into Retailer will assist your stock control, ensuring that your stock holding figures are accurate, as well as allowing for stock reordering to occur within the system. It also allows you to keep track of ...Retailer 3.0.9.x Update notes
New Features Dispatch Management Schedule and manage your customer deliveries. Easily see availability and routes using the Google maps integration. Scheduling is easy and can be done directly from POS. This is a paid module which costs $49 per ...Importing a Henderson Greetings Stock File
This is the advice for importing a Henderson Greetings stock file. The stock file is embedded in this article. Do not try this with another stock file. The stock file included with this article has been tested. We know it works. Saving the Stock File ...Shopify Integration Information & Understanding Navigation
This article explains what data is exported from Retailer and what field it will appear as within Shopify. To configure the link please see Setting up a new Webstore Product Data Products that have 'Webstore' ticked will be sent to Shopify with the ...Performing a Full Store Stocktake
The instructions below are intended for stocktaking in Retailer 2.6.1 or later. If you are running a version older than this, click HERE for instructions on updating to the latest version. Before following the instructions on this article, it is ...