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Common QuestionsQuick Fix
Easy to follow charts to fix simple issuesSuppliers - easyEDI
Help and articles on our new easyEDI service for wholesalersOnboarding
Onboarding is the process of getting up and running with your new Retailer POS software. Each software company has a different process, this is ours.Onboarding - Retailer Roam
Our guides on using Retailer Roam
Recent Articles
Reports - FAQ
Below is a list of frequently asked questions related to reports in Retailer: Is there a report that lists all customers? The Customer Listing Report will list all your customers, grouped by their aging type. The General Debtors Report can also ...Multi-store - FAQ
Below is a list of frequently asked questions related to the multi-store functionality of Retailer: How can I see what customers are attached to each store location? The General Debtors Report lists all customers assigned to the current Store ...Point of Sale - FAQ
Below is a list of frequently asked questions related to the Point of Sale: Can I split the payment type used after a sale has been completed? You cannot add extra payment types to a completed sale. You can only change the existing payment types used ...Stock Maintenance - FAQ
Below is a list of frequently asked questions related to performing maintenance on your stock: How do I find Inactive items with a positive quantity on hand? The Stock Manager has an Inactive column that lets you filter stock items currently marked ...Can you provide reference sites of businesses using the Retailer software?
With thousands of retailers as customers, we can provide reference sites in all specialist retail channels we serve. We don’t list these publicly for privacy reasons. Please contact our Sales Team on 1300 662 957 (Australia), 0800 444 367 (New ...
Popular Articles
Invoice Arrivals
Correct procedures surrounding stock arrival into Retailer will assist your stock control, ensuring that your stock holding figures are accurate, as well as allowing for stock reordering to occur within the system. It also allows you to keep track of ...Retailer 3.0.9.x Update notes
New Features Dispatch Management Schedule and manage your customer deliveries. Easily see availability and routes using the Google maps integration. Scheduling is easy and can be done directly from POS. This is a paid module which costs $49 per ...Importing a Henderson Greetings Stock File
This is the advice for importing the attached Henderson Greetings stock file. Do not try this with another stock file. The stock file included with this article has been tested. We know it works. If you have products from this supplier that are not ...Shopify Integration Information & Understanding Navigation
This article explains what data is exported from Retailer and what field it will appear as within Shopify. To configure the Tower Web Connect (TWC) link please see: Setting up a new Webstore Stock Item Data Retailer stock items that have 'Webstore' ...Best Practice for Stocktaking
This advice below is about the best business approach to undertaking a stocktake. For information on how to actually use the software for stocktaking, click HERE Use the Latest Version of Retailer Please ensure you have the latest version of Retailer ...