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Easy to follow charts to fix simple issuesSuppliers - easyEDI
Help and articles on our new easyEDI service for wholesalersOnboarding
Onboarding is the process of getting up and running with your new Retailer POS software. Each software company has a different process, this is ours.Onboarding - Retailer Roam
Our guides on using Retailer Roam
Recent Articles
Common AI Issues
Below are some common errors you may see while using the AI Integrations in Retailer. This applies to each of the AI features: Using AI to arrive invoices from PDF documents Using AI to write product descriptions Using AI to write Blog Posts for ...Retailer 3.4.2.X Update Notes
New Features Scales CAS – PDii / PDN Support (single & multistore) Seamlessly connect CAS PDii and PDN scales in both standalone and multistore setups, broadening your hardware compatibility and reducing rollout complexity. Secure FTP File Transfer ...Reset Retailer screens (screens missing columns, incorrect size etc.)
It's possible sometimes, through accidental resizing, or clicking and dragging a screen divider/column, for the screen to lose sight of a column or section. This commonly happens to the Previous Sales screen, which is divided into parts, and the ...Import Stock Weights from File
Retailer can import a CSV file to add Weights to existing products. The File must be in a CSV format and have the following column names: SKU, Weight, Weight Unit See the example file attached below. From the Main Screen of Retailer, click Utilities ...Import Stock Tags from File
Retailer can import a CSV file to add Tags to existing products. The File must be in a CSV format and have the following column names: SKU, Tags See the example file attached below. Please note that importing tags will REPLACE all your existing tags ...
Popular Articles
Invoice Arrivals
Correct procedures surrounding stock arrival into Retailer will assist your stock control, ensuring that your stock holding figures are accurate, as well as allowing for stock reordering to occur within the system. It also allows you to keep track of ...Retailer 3.0.9.x Update notes
New Features Dispatch Management Schedule and manage your customer deliveries. Easily see availability and routes using the Google maps integration. Scheduling is easy and can be done directly from POS. This is a paid module which costs $49 per ...Importing a Henderson Greetings Stock File
This is the advice for importing a Henderson Greetings stock file. The stock file is embedded in this article. Do not try this with another stock file. The stock file included with this article has been tested. We know it works. Saving the Stock File ...Shopify Integration Information & Understanding Navigation
This article explains what data is exported from Retailer and what field it will appear as within Shopify. To configure the Tower Web Connect (TWC) link please see: Setting up a new Webstore Product Data Products that have 'Webstore' ticked can be ...Performing A Custom Stocktake
The instructions below are intended for stocktaking in Retailer 2.6.1 or later. If you are running a version older than this, click HERE for instructions on updating to the latest version. Before following the instructions on this article, it is ...