Knowledge Base
Advice Sheets & Articles
Advice Sheets & ArticlesRetailer Update Notes
Retailer Update NotesOur Procedures & Processes
Our Procedures & ProcessesCommon Questions
Common QuestionsQuick Fix
Easy to follow charts to fix simple issuesSuppliers - easyEDI
Help and articles on our new easyEDI service for wholesalersOnboarding
Onboarding is the process of getting up and running with your new Retailer POS software. Each software company has a different process, this is ours.Onboarding - Retailer Roam
Our guides on using Retailer Roam
Recent Articles
Booking Guide for Retailer Setup and Training
Bookings are available for: Setting up Retailer on computers Configuring integrations Training in specific areas of Retailer These services are provided only when included in a billable package such as a new installation or purchased training time. ...What's the Best Approach to Customer Loyalty Using the Tower Retailer Software?
If you’re asking what’s the best approach to customer loyalty using the Tower Retailer software, our first question has to be: What do you want to achieve from a loyalty program in your shop? Your answer will guide our response. Some businesses want ...Can I Trust the Tower Systems AI Chatbot?
The chatbot you can access from our website is only trained in our knowledge, which we provide to it. This knowledge has been written by Tower Systems POS software experts in our business, people working on our help desk. We have over 700 articles of ...What's the Best Report in the Tower Retailer Software?
Hands down, the Monthly Sales Comparison Report is the best report in the Tower Systems retailer software. We say the Monthly Sales Comparison Report is the best report in the software because of the business performance insights it provides. In an ...Why is my Quantity on Hand wrong?
There are many features in Retailer that can alter the quantity on hand of an item. If you have an item whose quantity you think is incorrect, there are a few areas and reports you can check for possible explanations. Arrivals, Sales & Returns The ...
Popular Articles
Invoice Arrivals
Correct procedures surrounding stock arrival into Retailer will assist your stock control, ensuring that your stock holding figures are accurate, as well as allowing for stock reordering to occur within the system. It also allows you to keep track of ...Retailer 3.0.9.x Update notes
New Features Dispatch Management Schedule and manage your customer deliveries. Easily see availability and routes using the Google maps integration. Scheduling is easy and can be done directly from POS. This is a paid module which costs $49 per ...Importing a Henderson Greetings Stock File
This is the advice for importing the attached Henderson Greetings stock file. Do not try this with another stock file. The stock file included with this article has been tested. We know it works. Saving the Stock File Click the download ⭳ button next ...Shopify Integration Information & Understanding Navigation
This article explains what data is exported from Retailer and what field it will appear as within Shopify. To configure the Tower Web Connect (TWC) link please see: Setting up a new Webstore Stock Item Data Retailer stock items that have 'Webstore' ...Performing A Custom Stocktake
The instructions below are intended for stocktaking in Retailer 2.6.1 or later. If you are running a version older than this, click HERE for instructions on updating to the latest version. Before following the instructions on this article, it is ...