If a customer changes their mind about a layby or you have made an error when adding a layby, follow the steps below to cancel the layby.

To begin cancelling a Layby, you need to first access the Layby Management screen through one of the following options:

  • From the main screen of Retailer, click on Tasks -> Layby Management.
  • From the Point of Sale screen, click on [Ctrl]+[C] on your keyboard and select the customer.

Once a layby has been cancelled, previous payments can be applied in the following ways:

  • Layby Prepayment
  • Gift Voucher
  • Cash/EFTPOS Refund

Cancel and Create a Layby Prepayment

  1. From the Layby Management screen, click on Layby Cancellation.
  2. This will take you to the Point of Sale screen with the layby items listed.
  3. Click on Sub Total or End Sale.
  4. Select Create a Layby Prepayment for $...
  5. Enter a description in Prepay Stock Description.
  6. Click OK

Cancel and Create a Gift Voucher

Click HERE for a guide to setting up Gift Vouchers
  1. From the Layby Management screen, click on Layby Cancellation.
  2. This will take you to the Point of Sale screen with the Layby items listed.
  3. Click on Sub Total or End Sale.
  4. Select Refund the Layby credit balance worth $...
  5. Select the Cancellation Fee Type and the Cancellation Fee amount (optional).
    For more information about layby cancellation fees, click HERE.
  6. Select Convert Layby Credit of $... to a Gift Voucher.
  7. Click Yes to confirm the action.
  8. A gift voucher will print out for the amount specified.

Cancel and Refund Payments

  1. From the Layby Management screen, click on Layby Cancellation.
  2. This will take you to the Point of Sale screen with the Layby items listed.
  3. Click on Sub Total or End Sale.
  4. Select Refund the Layby credit balance worth $...
  5. Select the Cancellation Fee Type and the Cancellation Fee amount (optional).
    For more information about layby cancellation fees, click HERE.
  6. Select Refund the Layby Credit of $... to the Customer.
  7. Click Yes to confirm the action.
  8. Select the Payment Type and click OK.