Setting up ePay

Setting up ePay

Before you start

  1. Even if you previously had ePay through Ezipass, you will need to sign up with ePay.
  2. Click here to register for ePay: https://signup.epayworldwide.com.au/#/product-information
  3. You will need to choose: New Retailer → Pre-paid Services → Pos Providers → Tower Systems → Next and follow the prompts to finalise the application.
  4. Tower customers won’t be charged for terminal fees. Please email epayausales@epayworldwide.com.au for fee related inquires.
  5. Minimum transaction: minimum transaction volume is aligned with the terminal rental fee and has no impact to integrated Tower retailers, and no penalty fee as such.
  6. ePay will send you a Zip file containing your login details. The file will be password-protected.
    You will need these details to complete the following setup.
    Once you receive the Zip file, be ready for a call from ePay. They will give you a password to unlock the file.
After ePay has contacted you, follow the instructions below to setup.

Setting Up Epay in Retailer

This must be completed on every computer that will sell ePay vouchers.
  1. From the main screen of Retailer, click Setup → Third Party → Epay Settings.
  2. Enter the following exactly as provided from the .ZIP file from ePay:
    1. Username
    2. Password
    3. Terminal ID
  3. Select the appropriate Currency:
    1. AUD (Australia)
    2. NZD (New Zealand)
  4. Select the Import Department and Import Category.
    All ePay products will be added to this department and category.
  5. Click Save.
  6. Click Import Product File.
    Wait for the import to complete.
  7. Click Close.

What Import Product File Does

Downloads the latest epay product list and adds new products to the selected department and category.
Only needs to be completed once per store (product file is centralised), but needs to be done each time product changes are done by ePay.

Setting up Additional Computers

The same Terminal ID must be entered on each computer that will sell ePay.
  1. On the additional computer, click Setup → Third Party → Epay Setup.
  2. Enter the Terminal ID.
  3. Click Save, then Close.

Adding an ePay Button in Point of Sale

You can open ePay by pressing CTRL + E on your keyboard.
To create a POS button:
  1. Open Point of Sale.
  2. Click the cog icon (top right).
  3. Click Edit.
  4. Select the button you want to assign.
  5. Set:
    1. Button Type to Action
    2. Action Type to epay
  6. Click the cog icon again.
  7. Click Save.

Testing ePay Setup

ePay has requested that, as part of the setup process, you sell and then refund a $15 Optus voucher to confirm ePay is working correctly.
  1. Open Point of Sale.
  2. Open ePay using CTRL + E or your epay button.
  3. Select Prepaid mobile, then Optus.
  4. Select the $15 Optus voucher.
  5. Click End Sale.
  6. Click Previous Sales or press F3.
  7. Select the sale.
  8. Click Refund.
  9. Click End Sale to complete the refund.
A receipt and voucher should print.
Notes
If you receive an Authentication Failed message, review your setup details.



Updating ePay Products

Info
Latest ePay file updated 16 September 2026
You may need to update epay products if:
  1. New products (such as phone vouchers) do not scan or old products are no longer valid.
  2. The Find Stock screen appears when scanning.
To update:
  1. Click Setup → Third Party → Epay Setup.
  2. Click Import Product File.
  3. Allow the process to complete.
The update will:
  1. Refresh the product list and adds new products.
  2. Only need to be completed once per store.
Info
To install the latest version of Retailer and gain access to this feature, click HERE.