The following are common issues regarding customer statements:
- Customers not receiving statements
- GST does not equal 10% of the total
- Statements showing transactions for a long period of time
Customer Not Receiving A Statement
Causes for customers not receiving statements include:
Cause | Fix |
The customer is not set as an account customer |
|
The customer does not have a statement type or account category selected |
|
The customer's account category is excluded from statements |
|
Balance is below the minimum requirement |
|
Duplicate statement types are present |
|
GST on Statements is Not 10% of Total
GST only applies on goods sold and not on payments or GST-free items. As a result, the GST will not equal 10% of the total balance outstanding if GST-free items were purchased and/or payments were made within the statement period.
Only outstanding invoices/charges will show GST on the statements too.
An example of this happening is explained below:
- A customer is invoiced $55.00. The GST is $5.00.
- The same customer then is invoiced for $55.00 for GST-free items. The GST is $0.00.
- The customer pays $10.00 off his account. The GST is $0.00.
- The total of the statement comes to $100.00.
- The total GST is $5.00 because of GST-free items and payments that do not incur GST.
Statements Show Transactions For Long Period of Time
Statements are calculated and include transactions from the last statement that was produced for the customer. As a result, statements will, at times, show transactions for a longer period of time that usual.
For example:
- In January, a particular customer had a statement produced.
- In February, the customer did not receive a statement as their balance was below the minimum required for a statement.
- In March, the customer's statement will show all transactions from January.