Suspend / Resume Sales

Retailer has the ability to pause and resume sales in the Point of Sale screen, allowing you to put a transaction on hold to complete another. A sale that has been suspended can be retrieved by using the same Suspend Sale button.

We have a video guide on how to suspend and resume sales in the Point of Sale - 🎬 Point Of Sale - Performing Sales

Suspending a Sale

1. In the Point of Sale screen, scan in the items as usual.
2. Click on the Suspend Sale button OR press [Ctrl]+[S] on your keyboard.
3. Type in a description for the sale. Click OK.
4. If prompted, enter your Staff ID and click OK.

Resuming a Suspended Sale

1. From the Point of Sale screen (without scanning any items), click on the Suspend Sale button OR press [Ctrl]+[S] on your keyboard.
2. If there is only one suspended sale, it will be added to the sales grid. Otherwise, the Retrieve A Suspended Sale window will open, showing all suspended sales and allowing you to select a specific sale to unsuspend back to the sales grid.
   The information displayed in this window includes: the reminder note entered when the sale was suspended, the terminal that suspended the sale, the total of the suspended sale, the date and time the sale was suspended, and the staff initials of the person who suspended it.
3. Continue scanning and/or processing the sale as normal.
   

Suspending a Sale to Quote & Invoice Management

1. In the Point of Sale screen, you must link a customer to the sale with the Customer Sales button OR press [F9] on your keyboard.
2. Scan in the items as usual.
   
3. Click on the Suspend Sale button OR press [Ctrl]+[S] on your keyboard.
4. Click on the Send to Quote & Invoice Management button.
5. If prompted, enter your Staff ID and click OK.
   
6. The sale will be moved over to the Quote and Invoice Management, which automatically opens up.
   

Click HERE for more information on how to print or email a customer quote / invoice.

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