A current backup is very important in case computer failure or other major problem with the shop. We recommend you regularly check your backups are working correctly through one either/all the areas below:

Make sure the file is saving correctly

• Insert the backup USB into the computer. A screen should appear to indicate the USB drive.
  
  
• Click open folder to view files. Alternatively, navigate to your backup location with Windows File Explorer.
• Look for the backup file and check the following:
• Date Modified should show the last time you backed up.
• Size should not show 0 KB.
  
  

Make sure Retailer is not backing up to your hard drive

• Start Retailer Backup.
• In Archive File, make sure it doesn't start with C:. If it does, click HERE for instructions on correcting this.
  

Check Retailer for the last successful backup

• Start Retailer.
• On the bottom-right of the main screen, you will see the date of the last successful backup:
• If the backup is current, the text will appear in black.
  
• If the backup is outdated or overdue, the text will appear in red.
  

Free Backup Check

Tower Systems offers a free Backup Check service to our supported users to ensure that their backups are working correctly.

Simply mail one of your USB sticks to us (our office address 3A Lynch St, Hawthorne, VIC 3122) attention to Backup Check. We will test your backup and ensure that the data restores successfully.