How to Backup Your Retailer Data

We have a video guide on how to backup your Retailer data - 🎬 Backing Up Your Data

Performing a Manual Backup

1. Close Retailer on ALL computers.
2. On the SERVER/MAIN computer, plug in the USB drive. A screen like the one below should appear after several seconds. Take note of the drive letter.
   
   
3. Double-click on the RetailerV3 Backup icon on the desktop.
   
4. In Archive File, this is the location where the backup will be saved. You need to make sure that the first letter matches the drive letter of the USB.
   (In the example, the USB's drive letter is F so the Archive File field should read F:\R3data.ret)
5. Alternatively, you can click on the yellow folder icon to browse to the location to save the backup to.
   
   
6. We recommend that you do not tick Format Backup Media prior to backup. This setting clears the entire USB drive before performing the backup.
7. Tick Show last successful backup in Main Screen. This shows a message on the bottom right hand corner of Retailer saying when the last successful backup was. 
8. Click on Backup Now. This can take some time, depending on the size of your database and the speed of your computer.
   
9. When you see the Backup Completed Successfully screen, you may close Retailer Backup.
   

When creating a backup, Retailer saves the backup to C:\Tower\Retailer\AutoBackup and then copies that to the USB drive. This additional copy can then be accessed if the USB drive is faulty or missing.

Tower Systems offers a free Backup Check service to our supported users to ensure that their backups are working correctly. Simply mail one of your USB sticks to us (our office address is 3A Lynch St, Hawthorn, VIC 3122) attention to Backup Check. We will test your backup and ensure that the data restores successfully.

As an alternative to manually backing up your data, you might consider our Cloud Backup service. Click HERE to find out more.

• Related Articles

• Restoring Data From a Backup

  Restoring Data From a Backup This is a destructive process! The current data in your database will be PERMANENTLY REPLACED by the restored copy. This process cannot be reversed, so be 100% confident that you have chosen the correct settings. Please ...

• Retailer Backup Functions / Settings

  It is vital that your Retailer data be backed up EVERY DAY. In the event that a serious hardware failure or a virus affects your Main computer, you will need a current backup to restore onto another machine in order to continue operating. Main ...

• Updating and converting from Retailer 2 to Retailer 3

  If you are using Retailer version 2, and updating to the new Retailer 3, you will need to update in stages. Retailer 3 has not been tested on Windows XP or Windows 7, and you should upgrade if you have them. You can check which version you have using ...

• Is Your Backup Working Correctly

  A current backup is very important in case computer failure or other major problem with the shop. We recommend you regularly check your backups are working correctly through one either/all the areas below: Make sure the file is saving correctly ...

• Credit Card Data in Retailer

  In the past, we allowed you to store customer credit card data for various convenience related reasons. However given recent hacks etc it is no longer feasible to allow you to store this data against customers in Retailer. In version 3.2 this data ...