Error Messages Appearing After Updating Retailer

Error Messages Appearing After Updating Retailer

As mentioned in the Installing Retailer Updates article, you should NOT have Retailer running on ANY computer while running updates.
If you do, you may encounter error messages similar to the ones below:
  1. When installing Retailer update - Code 5 Error
  2. During the data check of the update - Unexpected exception object raised: Error in statement: Unable to open table...
  3. On opening Retailer after failed update - Error creating dictionary field...
  4. On opening Retailer after update - Cannot communicate with service controller
To resolve these errors:
  1. Close Retailer on ALL computers, restart the computer.
  2. Try running the update again, without opening Retailer first. Make sure that no one uses Retailer until the update is complete.
If you see error messages when opening Retailer on POS computers, make sure you have run the update on the POS as well. All computers should have the same version of Retailer installed.

If you see any of these errors during the update, you need to contact Tower Support
  1. Error when trying to update: RetDBSchemaUtils, ZCheckTables -> NexusDB: <unnamed TTow2kQuery instance>: Unexpected exception object raised: [EIntOverflow] Integer overflow

    • Related Articles

    • Updating and converting from Retailer 2

      If you are using the old Retailer version 2, and updating to the new Retailer version, you will need to update in stages. The latest version of Retailer cannot be installed on Windows XP or Windows 7. You should upgrade your Windows version if you ...

    • Overdue Account Reminder Messages

      The Overdue Account Messages screen lets you manually send reminder messages via SMS or email to selected customers with overdue invoices on their account. For information about setting up an SMS Account, click HERE. For information about setting up ...

    • What do I do with an error about 'Dictionary Invalidated'?

      Sometimes, an error may appear in various parts of Retailer, saying something like 'Dictionary Invalidated'. Sometimes, it may even mention 'Words.nx1'. This may happen while trying to add Stock, or while trying to do a search on something. The error ...

    • Adding or Changing messages to receipts

      You can include messages on receipts for various reasons. These might be to thank the customer for their purchase, to explain your exchange or refund policy, or to promote an upcoming sale or promotion. The receipt message will appear on all receipts ...

    • Error Code: 409 Exception

      You are seeing this error because you have not yet installed the update that lets Retailer communicate with our new licensing servers. We have been contacting customers about this update since the start of the year. The old licensing servers were ...