Common AI Issues

Common AI Issues

Below are some common errors you may see while using the AI Integrations in Retailer.
This applies to each of the AI features:
Using AI to arrive invoices from PDF documents
Using AI to write product descriptions
Using AI to write Blog Posts for website
Using AI to offer Retail Price suggestions
End of Shift AI Summary


Warning
If the AI Import button is greyed out, it means you do not have access to the AI Tools modules on your account.
Only customers on the Advanced level of Software Rental or higher have access to the AI Tools module.
You can email accounts@towersystems.com.au to switch to software rental or upgrade your level.

429: Too Many Requests

This error means you have exceeded the usage limit of your AI Provider or AI Model.
Each AI Provider has usage limits set that vary by AI Model. These limits can be per-minute or per-day limits.
Generally, the newer and experimental models have smaller usage limits.
You should check the AI Model you have selected:
  1. From the Main Screen of Retailer, click Setup → AI.
  2. In the Prompt Type column, look for the AI Feature you are using.
  3. In the Provider drop-down menu, select the AI Provider you are using.
  4. In the Model drop-down menu, select the appropriate AI Model. Check the article for the AI Feature you are using above for a recommendation of AI Model to use.
  5. Depending on how the AI Provider enforces their usage limit, you may need to wait before you are able to make another AI request.
  6. Click Save in the bottom right corner
NotesOpenAI requires you to pre-purchase Credit. You can check your OpenAI Credit on their Billing page HERE.
You can check your OpenAI Usage HERE.
OpenAI have a Limit on the number of requests you can make per minute and per day. You can check this HERE.
IdeaIf wanting to upgrade Gemini to the paid version, Retailer requires paid API access. This is a separate billing process to a Gemini (Pro or Ultra) subscription which is not required.
Alert
This is error is by far most commonly encountered when using the free tier of Google Gemini. Their free tier has a 10 requests-per-minute limit, which means analyzing invoices with more than 10 pages is impossible.

You Must provide a Model Parameter

This error means you have not selected an AI Model.
  1. From the Main Screen of Retailer, click Setup → AI.
  2. In the Prompt Type column, look for the AI Feature you are using.
  3. In the Provider drop-down menu, select the AI Provider you are using.
  4. In the Model drop-down menu, select the appropriate AI Model. Check the article for the AI Feature you are using above for a recommendation of AI Model to use.
  5. Click Save in the bottom right corner