This might be because you have got pre-printed customer cards \ loyalty which have their own barcode on them.
Click
HERE to learn more about Loyalty Cards
Allow Customer Barcode to be changed
- From the main screen of Retailer, click on Setup -> System -> Customers.
- At the bottom left-hand side of the screen, tick the ‘Allow the Customer Barcode to be changed’ option.
- Click on Save.
- Click on Close.
Change Customer Barcodes
- From the main screen of Retailer, click on Customers.
- Click on the Magnifying Glass icon to open the Find Customer Screen. Search for a customer you would like to change the barcode for.
- Once you have selected your chosen customer, highlight the Cust. Barcode box.
- Either scan the new barcode (from a physical card) or type in the new barcode number.
- Click on Save.
Repeat steps 2 to 5 for all other Customers that need their barcode changed.
If you leave the Cust. Barcode box empty, then Retailer will automatically allocate a new barcode when you click on Save.