We have a video guide on setting up refund reasons - 🎬 Point Of Sale - Refunds, No Sales, Previous Sales

Through Point of Sale

1. In the Point of Sale screen, process a refund.
   For instructions on processing a refund, click HERE.
2. When the Reason For Refund screen appears, press [Insert] on your keyboard.
   
3. Enter a description for the refund reason.
   
4. Click OK.

Through General Setup

1. On the top menu bar of Retailer, click on Setup -> General.
2. On the top-left, click on No Sale / Refund.
3. Under the refund section, click on the Add button.
4. Type in a reason for refunds.
5. Continue adding as required and click Save when you are finished.
   
6. When processing a refund, you will then be able to select from one of those reasons.
   

Click HERE for more information on processing a refund sale.