We have a video guide on setting up refund reasons - ðŸŽ¬ Point Of Sale - Refunds, No Sales, Previous Sales

Through Point of Sale

  1. In the Point of Sale screen, process a refund.
    For instructions on processing a refund, click 
    HERE.
  2. When the Reason For Refund screen appears, press [Insert] on your keyboard.
  3. Enter a description for the refund reason.
  4. Click OK.

Through General Setup

  1. On the top menu bar of Retailer, click on Setup -> General.
  2. On the top-left, click on No Sale / Refund.
  3. Under the refund section, click on the Add button.
  4. Type in a reason for refunds.
  5. Continue adding as required and click Save when you are finished.
  6. When processing a refund, you will then be able to select from one of those reasons.
Click HERE for more information on processing a refund sale.