Adding / Editing Reasons for Refunds
Through Point of Sale
- In the Point of Sale screen, process a refund.
For instructions on processing a refund, click HERE. - When the Reason For Refund screen appears, press [Insert] on your keyboard.
- Enter a description for the refund reason.
- Click OK.
Through General Setup
- On the top menu bar of Retailer, click on Setup -> General.
- On the top-left, click on No Sale / Refund.
- Under the refund section, click on the Add button.
- Type in a reason for refunds.
- Continue adding as required and click Save when you are finished.
- When processing a refund, you will then be able to select from one of those reasons.

Click HERE for more information on processing a refund sale. 
Refund Reasons can be turned off in Setup -> System -> General. Untick Refunds Require Reason
Related Articles
Adding / Editing a Payment Type
We have a video guide on setting up Payment Types in Retailer - ? Setting Up Payment Types When completing a sale you can assign the sale to different pay types to make it easier to reconcile your takings. To set up a new payment type follow these ...
Adding / Editing Categories
We have a video guide on adding categories in Retailer - ? Adding Departments and Categories Adding a Category From the main screen of Retailer, click on Stock -> Suppliers and Departments. Click on the magnifying glass button to locate the ...
Adding / Editing a Supplier
We have a video guide on adding suppliers into Retailer - Adding Suppliers Add A New Supplier To add a new supplier into Retailer, follow the steps below: From the main screen of Retailer click on Stock or Stock Maintenance. Click on Suppliers and ...
Adding / Editing Departments
We have a video guide on adding departments in Retailer - Adding Departments and Categories Adding a Department From the main screen of Retailer, go to Stock -> Suppliers and Departments. Click on Add to add a new department. The Department Wizard ...
Staff Initials
The use of staff initials in Retailer allows you to: Track and compare sales performance by staff member Track sale cancellations and deletions. If you are wondering "How do I stop sales asking for Staff initials?" or wish to stop the Staff Initials ...