Knowledge Base
Advice Sheets & Articles
Advice Sheets & ArticlesRetailer Update Notes
Retailer Update NotesOur Procedures & Processes
Our Procedures & ProcessesCommon Questions
Common QuestionsQuick Fix
Easy to follow charts to fix simple issuesSuppliers - easyEDI
Help and articles on our new easyEDI service for wholesalersOnboarding
Onboarding is the process of getting up and running with your new Retailer POS software. Each software company has a different process, this is ours.Onboarding - Retailer Roam
Our guides on using Retailer Roam
Recent Articles
Alt+G Shortcut opening Google Gemini
Google Chrome has recently done an update to add a keyboard shortcut, Alt+G, to Gemini in Chrome. This shortcut conflicts with the Alt+G Generate Barcode shortcut in Retailer. Disable Gemini in Chrome Keyboard Shortcut On your computer, open Google ...Sign in to Tower Systems website and Retailer (MFA)
To sign into the Tower Systems website, you will need your Username, Password and a Multi Factor Authentication (MFA) Method. There are 3 MFA Methods available: Email: Receive a One Time Code via Email Authenticator App: Generate a One Time Code via ...Customer Debtors Dashboard
New in Retailer 2605.1! The Customer Debtors Dashboard gives a retailer a single screen with critical information to assist in managing customer debt. The important information includes how overdue debts are, and which accounts might be a problem. ...Retailer 2605.1 Update Notes
Important Tasks After Update A: Login to Retailer On first open after updating Retailer, you will be prompted to login to our website. You will also need your MFA Code if you have set this up. B: Accounting Link To support the new Surcharges and ...Surcharge & Levy Manager
New to 2605.1, the Surcharge & Levy Manager allows for multiple automatic surcharges to be applied to transactions performed in Retailer, based on various criteria. This can be used for Fuel and Environmental levies, After Hours or Call Out fees and ...
Popular Articles
Importing a Henderson Greetings Stock File
This is the advice for importing the attached Henderson Greetings stock file. Do not try this with another stock file. The stock file included with this article has been tested. We know it works. The stock file attached here is in a .CSV format. If ...Invoice Arrivals
Correct procedures surrounding stock arrival into Retailer will assist your stock control, ensuring that your stock holding figures are accurate, as well as allowing for stock reordering to occur within the system. It also allows you to keep track of ...Retailer 3.0.9.x Update notes
New Features Dispatch Management Schedule and manage your customer deliveries. Easily see availability and routes using the Google maps integration. Scheduling is easy and can be done directly from POS. This is a paid module which costs $49 per ...Lotto Setup - New Product: Weekday Windfall
This advice is written for users who are already utilising Terminal Connect; linking your Lotto Transactions with Retailer If you do not currently use Terminal Connect, please see the following Advice Sheets 1. Lotto Barcode and Wallet Setup 2. ...Shopify Integration Information & Understanding Navigation
This article explains what data is exported from Retailer and what field it will appear as within Shopify. To configure the Tower Web Connect (TWC) link please see: Setting up a new Webstore Stock Item Data Retailer stock items that have 'Webstore' ...