Our Procedures & Processes
Support for Retailer Version 2.X Has Ended
As of June 2024, support for Retailer versions prior to Version 3 has officially ended. This strategic decision enables us to concentrate our team's training and resources on the current software, Retailer 3, which was released over four years ago. ...
How do I Change/Update Business Details in Retailer
In Retailer, the business details often printed on receipts and invoices are pulled from the Tower website. You can see what is recorded for your business by going to the main screen of Retailer, and clicking into Setup -> System at the top. The ...
How to cancel your software rental
If you have decided that the software does not suit your business, and wish to cancel the rental, here are the steps to do so: Send an email to support@towersystems.com.au with the subject: STORE NAME - cancel software rental. In the email, please ...
Contact Our Support Team
We have a video guide on logging a support ticket - ? Logging a Support Request At Tower Systems, we pride ourselves on being a very contactable group of people. From our managing director to our support, accounts and programming staff, we can all ...
Retailer Installation & Training
Prior to Installation If you are supplying your own hardware, please ensure that this hardware meets the specifications and is configured according to this article. Brief all of your staff, and advise that the business will be disrupted through this ...
How Does The Back To Base Warranty Work?
Some of our hardware comes with a back to base warranty. The duration of this warranty is dependant on the item and will be outlined in your original order. If you do find a fault with a piece of hardware that is under warranty you should contact our ...
Unsupported Users
If you have purchased our Retailer software, support is completely optional. Generally when you first purchase Retailer you will get a year of support as part of our standard package, however, after this time it is entirely up to you whether you wish ...
What Should I Do If I Think I'm a Victim of Theft?
If you believe you are being stolen from and not sure what to do next you can turn to us for help. We provide a service as part of your support where we will go through your data and look for patterns consistent with theft. Our senior management team ...
What Do I Do If I'm Not Happy With the Outcome of My Support Call?
At Tower Systems we pride ourselves on good customer service. If you find that you are not 100% satisfied with the outcome of a support call we have an escalation procedure in place so you can voice your concerns. The first step is our Support Team ...