Common Questions
Windows 10 End of Life
Microsoft is ending support for Windows 10 on October 14, 2025. This means no more security updates, patches, or technical support. Any computer still running Windows 10 after this date will be less secure and could put your business at risk. Plan ...
Commonly Asked Help Topics
There are a few articles regarding commonly asked questions and issues with different aspects of running a retail business. Here are the links to their respective articles in their areas: Common Webstore Issues Common EFTPOS Issues Common issues with ...
Windows 7 Unsupported
It is no longer possible to install the latest version of Retailer on Windows 7 or Windows Server 2008 R2. If you try installing Retailer on Windows 7, an error will appear "This program does not support the version of Windows your computer is ...
Reports showing 'Unknown Department'
There are a few potential reasons that a Report will list 'Unknown Department' against stock items. Deleted Stock Item If a Stock Item sold in the Report Date Range has since been deleted, the sale will appear under 'Unknown Department'. Stock Item ...
Computer/system is not starting up or freezing
The computer system may sometimes not start up and get into your regular programs. Other times, it may seem to be stuck loading Windows with a spinning blue wheel, or doing some percentage updates. While this can be distressing, there are a few ...
Lost Communication with Network Server
A Lost Communication with Network Server error message will appear if the connection between a POS/secondary computer and the main/server computer is interrupted. There can be various causes for this. POS/secondary computers getting Lost ...
Telstra Router Issue
There is currently an issue affecting some Telstra Internet Routers. This can prevent your computer from accessing certain websites. This notice only applies if the Support Team has referred you to this advice Known Issues Retailer Licence Manager ...
Switching from on Premise to Cloud Hosting
For many years we have provided access to have your Retailer system hosted in the cloud. This article outlines the process and key points to look out for when switching your software from on premise to cloud. Infrastructure Eftpos When connected to ...
Does your software run on an ipad?
Can I run the your software on an iPad? Can I run the Tower Systems POS software on an iPad? Our specialty retailer POS software is designed to run under Windows. The iPad does not have the tech capabilities many of our retailers need. We do have our ...
How much is your POS software?
The Tower Systems POS software cost varies per month to rent depending on the software package chosen. You can see our updated prices on our Pricing page, which also details the software modules each package has access to. ...
Switching your Tower Systems Software to Rental
Up to mid-2019, we sold access to the Tower Systems Retailer software through a one-off purchase price with optional update and help desk access offered for a monthly/yearly fee. After mid-2019, we moved to a rental model where software access is ...
Why are my emails not sending?
The Email Integrations in Retailer often change in response to changes from Google or Microsoft. If your Retailer version is older than 3.3.3.1, then your first troubleshooting step is to update! See How do I update Retailer? Emails can fail to send ...
What do I do with a Record Conflict Lock / Closed Dataset error?
In Retailer, you may sometimes come across an error indicating Record Conflict Lock or Closed Dataset. This error means that is has trouble saving all the data/work on your screen at the moment. Take note of any important information on your screen ...
Remotely Access a Store Computer
There are a number of reasons you might need to remotely access a store computer to use Retailer, but the two most common are: Working from home / while travelling Stocktaking from a laptop or tablet You can do this by using remote access software to ...
Why has my Backup failed?
The most common cause for a backup failure is the drive letter for the USB being incorrect. Take out the USB and put it back in. You should see a popup and be shown a letter i.e. E:, F:, G: etc. Compare this with what is in the Archive File section ...
Which report should I use?
There are a lot of reports in Retailer, this article lists some common information you need from reports and which report may be useful. Stock Value of all the stock in the store. General stock listing Value of all the stock in the store by supplier ...
Installing A Cash Drawer
We have a video guide on connecting a cash drawer to your receipt printer - ? Installing a Receipt Printer and Cash Drawer This advice sheet contains information on how to connect a cash drawer to a register computer and configure Retailer ...
IntNameToIPAddress Error on POS
Occasionally, your client (slave) computers may fail to start Retailer. This is typically the result of a communication problem between the client computer and the server (MAIN). When this happens, it is usually accompanied by the error message ...
How Do I Reprint/Resend End Of Shift Reports?
We have a video guide on how to reprint your End of Shift reports - ? Reprinting an End Of Shift Report Retailer will save a local PDF copy of all your End of Shift reports done on the specific computer. You are able to retrieve these files again by ...
Cash / Till Drawer Not Opening
If you encounter the following error message: TAsciiFile, Open -> File not found, it indicates there's a problem with Retailer attempting to open your cash drawer. Please follow the troubleshooting steps below to resolve the issue. Check that the ...
What is the Best Report for Tracking My Business?
While Retailer has many reports, each offering excellent insights into the performance of your business, if you only use one report to manage your business then the Monthly Sales Comparison is the best report. The Monthly Sales Comparison Report is ...
Basic Network Troubleshooting
A network is what allows multiple computers to communicate to one another. It is also required for your computers to to talk to a router through a network to gain access to the Internet. In the case of Retailer, a network connection is what allows ...
Errors Starting Retailer on MAIN/SERVER Computer
Below are a number of common errors that you may encounter when starting Retailer on the MAIN/SERVER computer. The Transaction was Corrupt Due to an Earlier Failure / Cannot Locate or Connect to Network Server When a computer shuts down unexpectedly ...
Errors Starting Retailer on POS/CLIENT Computers
Below are a number of common errors that you may encounter when starting Retailer on the POS/CLIENT computer. No Retailer Data Found The error message above appears when the computer cannot connect to your MAIN/SERVER computer or is looking at the ...
How to Set a Default Printer
Retailer uses the default printer for printing barcode labels, End of Shift reports and also for previews of other reports. If you have problems with any of them, you should check the default printer as explained below. Close Retailer. In the ...
How To Share a Printer on the Network
Sharing A Printer To share a printer complete these steps on the computer where the printer is installed. Click on Start. Without clicking anything else, type in 'control' Click Control Panel Click on Devices and Printers. Right-click on the computer ...
What Is The Cloud?
The cloud is a marketing term used by technology companies to describe the accessing of software through a browser in one location where the actual software and data are stored in another location. The cloud is not new. The first versions of this ...
Does Retailer Run In The Cloud?
Yes. We have many customers today running in the cloud: pet shops, garden centres, newsagencies, bike shops, jewellers and more. We can help you establish your own cloud setup or provide one for you. Running Retailer in the cloud starts with us ...
How Can I Run My Business In The Cloud?
Last Updated at 29 May 2019 16:04 Running your business, as well as your business software, in the cloud requires you to have business grade internet access/speed. This is vital. Next, you need to partner with a host. This is best organised through ...
Coronavirus quarantine access advice
This article is intended to provide advice so you can continue working on Retailer while the store is closed due to Quarantine. If you have more than one store operating with Retailer that are linked, do not use the following advice. Contact support. ...
New owner training for new owners of businesses in which our software is already installed
People buying a retail business have plenty to learn. Often, those selling the retail business are not as thorough in their training as they could be. To help address this, we offer personal training for those buying a business in which our POS ...
How to handle a Change of Ownership in a business that is using our POS software
If you are selling your business or have purchased a business using the Retailer software, please download the New Owner Form (attached at the bottom of this article) and have the new owner of the business complete this and provide it to us. Ideally, ...
What is the Tower software support price?
The support price for the Tower Systems software varies by marketplace. It is an annual fee, covering a year of support. In most cases, it can be paid off monthly. To get a quote on the support cost for your business, please email ...
How do I credit a customer or do an Invoice Credit?
Invoice Credits are used with account customers. Click HERE to learn more about how account customers work. You may need to reverse an invoice/account sale to an account customer and give them an account credit instead of a direct refund. There may ...