This is for Newsagencies Only

Subagent Dockets Disabled

1. From the main screen of Retailer, click on Customers.
2. Locate the subagent you wish to change by using the magnifying glass at the bottom of the customer screen.
3. Click on the Orders button at the bottom of your screen.
4. Select the Subagent Details tab.
5. On the right hand side of the screen, make sure Print Subagent Docket is ticked.
6. Click Save and Close.

Subagent Is On A Stop

1. From the main screen of Retailer, click on Customers.
2. Locate the subagent you wish to change by using the magnifying glass at the bottom of the customer screen.
3. Click on the Orders button at the bottom of your screen.
4. Select the Subagent Details tab.
5. Check the subagent's Stop Date. If it shows that the subagent is stopped, you may need to change it.
6. Additionally, click on the Stops & Starts tab and click Adjust Stops/Starts.
7. Check that the orders are not on a stop. If they are, you may need to change them.

Orders Have Not Been Generated

1. From the main screen of Retailer, click on Customers.
2. Locate the subagent you wish to change by using the magnifying glass at the bottom of the customer screen.
3. Click on the Orders button at the bottom of your screen.
4. Click on the All Orders tab.
5. Check the that the Week Ending Date is that of the current week.
6. If the grid is empty, click on Generate Orders.
7. Select the current week ending date and click OK.
8. The orders grid should now be populated with orders.

Incorrect Options Selected

In Reports -> Newsagency -> Subagent Dockets, there are a number of options that may prevent subagent dockets from printing:

• Incorrect date selected in Dockets Date.
• Incorrect subagents selected in Select Subagents To Print.
• Use Extras selected in Amount Type To Print.
• Incorrect delivery types selected in Delivery Types to Print.