If you have purchased our Retailer software, support is completely optional. Generally when you first purchase Retailer you will get a year of support as part of our standard package, however, after this time it is entirely up to you whether you wish to continue purchasing support.
We think support is a great investment. Not only do you get 24/7 software support you also get complete access to updates, online training, training videos and advice sheets and articles.
If you choose not to take up support and you have an issue with our software we are still able to help, however, all help will be billable. Our standard billable rate for unsupported users is $285 AUD per 30 minutes or part thereof. This will need to be pre-paid by credit card or bank transfer before any support is provided.
