Prior to Installation

• If you are supplying your own hardware, please ensure that this hardware meets the specifications and is configured according to this article.
• Brief all of your staff, and advise that the business will be disrupted through this process but things will settle down.
• If you are converting data from an old system, it is advisable that you remove as much old and redundant data as possible. This ensures that you start off with as much of a clean slate as possible.
• Roster additional staff on to ensure that the people being trained can provide their undivided attention to the training process. This is very important if you are to make the most of your time with our installers. Having constant interruptions will severely hamper your training.

Onboarding

• How much time you have for onboarding is determined by you.  You can purchase additional onboarding time at any stage.  Our installers will notify you once onboarding time has been exhausted.  Additional time can be purchased here.
  
• We have a suite of onboarding videos that are designed to train you in the software.  There are available here. Ensure that you and your staff make use of the vidoes.  
• All onboarding training is performed remotely unless otherwise specified.   
  
• Onboarding time is booked in minimum of 2 hour blocks.  
• Please don’t serve customers while you and your staff are being trained. This is why we recommend you roster on additional staff, so interruptions can be kept to a minimum. Use the time that has been allocated to you for training. That is, embrace the training and learn as much as possible. If you leave our trainer idle, that time is lost to you.
• Do not rely on training only one staff member. If that staff member leaves, their knowledge leaves with them. By splitting your training between several people, you can avoid burnout.
• The training process is the most important part of the system installation. It’s important that you learn and practice as much as you can in the time that you have purchased.  
  NOTE: Tower Systems support cannot be used to training.  This ties up our support resources, which slows down our response time for other callers. If you need further training, please email bookings@towersystems.com.au or purchase a training block here.
• Additional training resources are available from the Tower Systems website including knowledge base and online training videos. Familiarise yourself with these resources and make full use of them for yourself and your staff to re-enforce the training you have received.

Bedding-in Period

• The first few weeks immediately following the installation will be frustrating as you learn new technology and new processes. Trust the process. Life will settle. It will all make sense.
• Practice, Practice, Practice. It’s the only way to ensure that what you have learned sticks.
• For all support issues, please call the Tower Systems Support Team. The numbers are listed on the Tower Systems website (www.towersystems.com.au) and the base of this article.
• When you call for support, please advise how important the call is:
  P1 – the system is down and urgent attention is crucial
  P2 – you need urgent help within 15 minutes
  P3 – Non urgent issue needing a response same day.
• If you have a simple question for support and you’re not in hurry for an answer, you can send your question to support@towersystems.com.au.
• If you have suggestions on how the Tower Systems software may be enhanced, these can be added to the Software Ideas page on our website. This is a place where our user community can lodge their own ideas and have the rest of the community vote on those ideas. We pull around 75% of our update content from this area, so it is important that you lodge your thoughts here.