Resending Returns Files

Retailer is able to resend electronic returns files through XchangeIT if they have not been received by the supplier.

Returns can only be resent from the computer that originally sent the files.  If the computer has been replaced or formatted, you will not be able to resend those returns files.

Resending Return Files

1. From the main screen of Retailer click on Stock -> Stock Returns.
2. On the top of the screen, click on Resend Returns Form.
3. The Resend Returns Form screen will display all the return forms previously sent from this computer.
4. Click on the form which needs to be resent. You can select more than one file by clicking on each one that you want to resend.
5. Once you have selected the files, click on OK.
6. A confirmation of the number of files to be resent will be prompt.
7. Click on OK to send it.
   

This only resends the file(s) to XchangeIT. If the supplier still does not receive the file, you may have to contact XchangeIT to find out why.

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