There are several reasons you may need to access your store's Retailer system from a distance, such as working from home, travelling, or conducting mobile stocktaking. There are specialised programs available for accessing data or functions to consider, that don't require full remote access.

Remote Access to Store Computer

Essential Considerations

1. Power Status: The store computer must remain switched on to be accessible.
   
2. Concurrent Use: You generally cannot remotely control the store computer while someone else is physically using it at the same time.
   
3. Connection: A stable internet connection is required for both the host and remote devices.
   
4. System Access: You retain access to all files and programs on the remote machine, including backup and archiver utilities if accessing the Main/Server.
   
5. Hardware: Most barcode scanners will function remotely without requiring additional installation.
   

Remote Access Options

1. Software for Remote Control

These are third-party solutions; troubleshooting for this software is not covered by Tower Support.

1. TeamViewer: A professional solution that requires "Unattended Access Support" configuration and a secure password. It may involve a licensing cost.
   Teamviewer Setup

   1. Choose which computer in the store to remotely access. This can be any computer with Retailer and Internet access. This computer and the main (if this computer isn't the main) will need to remain on. You can turn off the monitor.
   2. Install TeamViewer with the link https://www.teamviewer.com/en/teamviewer-automatic-download/
   3. Choose Custom installation - with Unattended Access Support. 
   4. Once the install has finished, you should see the Unattended access screen.
      
   5. Click Next, then enter a Password in both boxes. This is the password you will use to remotely access the computer, so it should be a secure password. Then, click Next.
   6. Select I don't have a TeamViewer account, then click Next.
   7. On the last screen, it will show your ID. Write this down or take a photo as you will need this to connect in.
   8. Repeat the above steps 2 - 7 on your home computer.
   9. Once TeamViewer is running at home, in the box under Partner ID, enter the ID from the work computer. Then, click Connect.
   10. Enter the password and click Log On.
    
   
2. Chrome Remote Desktop: A free alternative requiring Google Chrome and a shared Google account on both ends.
   Chrome Setup

   1. You will need Google Chrome installed on both the store computer and the computer you will be accessing it from. You need a Google account, and need to sign into it on both computers.
   2. Use the instructions HERE to set up and use Chrome Remote Desktop.
    
   

2. Dedicated Hardware (NUC)

A small form-factor PC (NUC) can be installed at the shop to provide a dedicated remote workstation. This prevents a remote user from needing to share or interrupt a machine used by staff at the store.

3. Cloud Hosting (Tower Systems)

This service allows multiple users to connect to Retailer from anywhere simultaneously. It is a subscription-based service billed on a per-user basis. For information on this, contact our sales team by emailing sales@towersystems.com.au

4. Infrastructure Solutions (Local IT Tech Required)

The following options require setup and ongoing maintenance by your local IT technician:

1. VPN (Virtual Private Network): Creates a secure, external network tunnel to your store's internal network. You may then have Retailer on a computer external to the store connected to this.
   
2. Self-Hosted Windows RDP: Managing your own Remote Desktop Protocol environment on your own server hardware. This is usually an ongoing subscription service from the IT technician.