Redeeming Ecommerce Vouchers in Store
To be able to redeem an online voucher in-store you will need to do the following:
Setup
You will need to create a payment type for your online vouchers.
- So to Setup -> General -> Payment Types.
- Click Add to create a new payment type
- Enter a name for the new payment type. Use a recognisable name, eg. Ecomm Gift Card
- Select the TYPE as Charge Card. Do NOT use voucher.
- Click Next and then Finish.
Processing the Sale
- Complete the sale to the point of obtaining a Total.
- Access your ecommerce backend.
- Access the Gift Card/Voucher system.
- Access the list of vouchers and search for the Gift Voucher code. This should enable you to see its status and any remaining value.
- Click on the voucher and mark it as redeem/disabled.
- Back in Retailer, hit Subtotal.
- Enter the entire voucher amount into your newly created Ecomm Voucher payment type in the subtotal screen.
![](https://img.zohostatic.com/zde/static/images/file.png)
If the voucher value is more than the sale value, the best option is to sell a Retailer gift voucher for the difference.
For Retailer gift vouchers sold in-store to be used online, we have seen some businesses simply add a message to their checkout that if they are using a gift card generated instore to call the business for redemption.
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