Since roughly 9/8/25, a Windows 11 update has been rolling out that is causing Receipt Printers to become uninstalled and suddenly stop working. This applies to USB printers; several Epson receipt printer models are affected. Other brands of printer may also be affected; this guide is specific to Epson but steps to fix other printers will be similar.
To Confirm that this issue is affecting you:
1. Open the Windows start menu and click Settings
2. In the Settings page, click 'Bluetooth & Devices' on the left, then click 'Devices', then click 'More Devices and Printer Settings' - you may need to scroll down a bit to find this.
This will open the Devices & Printers menu. If you look under 'Printers', you should find that your receipt printer is missing. However, if you look under 'Unspecified', you should be able to see your receipt printer listed.
If your receipt printer is still listed under 'Printers', then you have a different issue and should not follow the rest of this guide. Likewise, if your printer is not listed under 'Unspecified', then you also have a different issue.
To Fix your Receipt Printer:
1. At the top of the Devices & Printers screen, click 'Add a Printer'
2. Click 'The Printer I want isn't Listed', then tick 'Add a local printer or network printer with manual settings' and click 'Next'
3. Next to 'Use and Existing Port', click the drop-down and select a port that reads 'TM0001' or similar. If you cannot find a TM port, try USB0001. Click Next
4. Select EPSON from the list of manufacturers on the left, then select the correct driver for your printer model on the right. This typically will have the same name as the model of your receipt printer, or sometimes may be called something with (203 dpi) in the name. Click 'Next'.
5. In Printer Name, give it the same name it used to have. If you aren't sure what this is, you can usually find it in Retailer by going to Setup->Point of Sale->Terminals->Report Mapping. You should be able to see the name of the printer in the grid on this screen multiple times; you can copy-paste it out if needed. Once you have named the printer, click 'Next'.
6. If the option appears, click 'Do not share this printer', then 'Next'.
7. If the option appears, untick 'Make this Printer the default Printer' and click Finish.
You should see the receipt printer appear under the list of printers again. Close and re-open Retailer - you should now be able to print receipts again.