Paying & Finalising Repairs

Paying & Finalising Repairs

Go into the  Repairs Screen  and locate the repair that you want to pay.  There are two ways to finalize:
    1. Payments, will take you through the sales screen and accept payment from the customer.
    2. Invoice, will charge the repair to the customer's account and payment can be made to the account later.
Info
The invoices and job cards from Repairs can be setup to email automatically when payment is taken, or Repairs completed. For information on how to set that up for each terminal, click HERE.

Payments

  1. Click on the  Payments  button and the  Repair Payment Screen  will appear.
  2. Click on the repairs that you want to pay (You can also click on  Select All  or  Unselect All ). Only the repairs highlighted in blue will be included. 
  3. Enter the amount received in the  This Payment  box and click on  Pay Now .
  4. The POS Screen appears and you can process the transaction as you would with a normal sale.
    Once the payment(s) have been processed, the customer will receive a receipt for their payment(s).
  5. If the repairs are fully paid off, you will receive a prompt to create i nvoices  for the Repairs.
    Select the invoices that you would like to create and click  OK .
  6. Another prompt will appear, which asks if you would like to mark the repair as Collected.  Click  Yes  or  No  as appropriate .
    Notes NOTE : A Repair is not finalized until it has been BOTH invoiced and marked as Collected.
  7. Next, you will receive a prompt to print invoices.
    Select the invoices to print and the format in which to print them. Then click on  Preview  or  Print  and then click  Close  when you are finished.

Invoice

This option is only available for customers with Account Customer ticked (In Customer screen → Other tab). It invoices the repair, and doesn't take payment, so the customer may pay their account/invoice at a later time, but still collect the Repair.
  1. Click on the Invoice button and a box will appear to ask if you want to collect the item. Click Yes or No as appropriate.
    Notes NOTE  : A Repair is not finalized until it has been BOTH invoiced and marked as Collected.
  2. The Repair Invoice Print Selection box will appear next, where you can tick the invoice you wish to view/print/email.
  3. The options on the left allow you to tick all invoices in the list, untick all invoices in the list, or select particular invoices for viewing/printing/emailing.
  4. If you click Preview , it will display the invoice on the screen, and you can save a PDF of it, or print it off.
  5. If you click Print , it will print the invoice to your printer.
  6. If you click Email , it will email the invoice.
    Info
    The printer that it prints to, and the format of the invoice depends on how your receipts/invoices are setup. Click HERE for more information on this.
  7. Click Close after invoicing it.