To make accessing all of your web orders easier we have created a Web link Dashboard that aggregates all of your orders from all of the NewsXpress related websites. 

To access the Web link Dashboard, please follow the steps below

  1. Go to www.towersystems.com.au
  2. Click on Sign In and login using your TOWER ADVANTAGE username and password.
  3. Once you have logged in, click Dashboard.
  4. Your personalised web link dashboard will then be displayed

Understanding the Dashboard

The Dashboard is separated into 3 sections.

  1. The Order Status boxes give you an up to date visual on your total current orders, overall and yearly performance.
 

Lists the total value of you current outstanding order across all sites.  Clicking on this will list all of you outstanding orders from all sites.

Lists the total value of all orders completed on all connected sites

Total value of orders completed this week.

  1. Under Outstanding Orders you will have a list of all your orders that have not been marked as completed from all the nXp Websites. You can see the orders for each individual website by clicking on the tabs.  The dashboard will auto refresh every 10 minutes however you can manually refresh it by clicking on the refresh button. 

 

  1. The side menu has 3 options:
    1. Dashboard - This is the front dashboard or home page.
    2. Sales - Here you can access a list of all sales. You are able to filter the lists here to see reports on sales from your he various sites.
    3. Settings - Here you can enter in an email address that important notifications will be sent to regarding outstanding orders.

Completing an Order

  1. From either the outstanding order list on the dashboard home page, or on the sales list simply click on any outstanding order
  2. The order will then be displayed. You will see the Order and Customer Details including the items they have purchased. 
  3. In the Invoices section you can download you RCTI’s, Customer Invoices and Shipping Labels via the links.
  4. The Postage and Shipping Section will change depending if the order is a freight order or is click and collect.

Freight Orders

  1. Once you have clicked on a freight order you will be presented with the following screen.
  2. The Shipping and postage will define what postage option the customer chose when completing their order. Please take note and ensure you send via the method chosen.
  3. In Carrier please choose who you are shipping the items with. Your options are:
    • Australia Post Express Post
    • Australia Post Regular (ie Parcel Post)
    • Couriers Please
    • Sendle
    • Star Track
  4. Then entering the tracking number you received for the parcel at the time of lodgement.
  5. Comments. These are notes (if needed) that are SENT TO THE CUSTOMER that are relevant to the shipment.
  6. Ensure the Notify Customer By Email remains ticked.

  7. Click on Confirm Update.

Click and Collect Orders

  1. Once you have clicked on a Click and Collect order you will see in the shipping and postage clearly indicate the order is click and collect.
  2. Once you have packed the order and the order is ready for collection please change the status of the order to ‘Ready for Collection’ via the drop down menu.
  3. Comments. These are notes (if needed) that are SENT TO THE CUSTOMER that are relevant to the collection. I.e. where to go in store for instance.  
  4. Call the customer to notify them and tick the Called Customer box.
  5. Ensure the Notify Customer by Email remains ticked.
  6. Click on Confirm Update.