1. On the main screen of Retailer, click on the Customer icon.
    Alternatively, on the top menu bar of Retailer, click on Customers -> Customer Screen. 
  2. Search for the particular customer by clicking on the magnifying glass icon at the bottom of the window.
    Once you've found the customer, double-click on it or click OK.
  3. Back in the Customer Screen, click on the Other tab.
  4. Click on the Adjust Loyalty button.
    In Adjustment Type, select between Increase or Decrease.
    • In Total Points, it will show the current loyalty points.
    • In Points to Increase, enter the amount that you want it to change by.
    • Click Save.
    • Click Yes to confirm the change.