Lost Communication with Network Server

Lost Communication with Network Server

A Lost Communication with Network Server error message will appear if the connection between a POS/secondary computer and the main/server computer is interrupted. There can be various causes for this.

POS/secondary computers getting Lost Communication with Network Server error multiple times a day

  1. A simple reason for this can be that your main/server computer is going to sleep. You check your main/server computer's sleep setting by doing a Windows search for 'Power & sleep settings'.
  2. Another reason can be related to your physical network connection between your POS computers and your main/server. You should check your Ethernet cables and router to make sure they're securely in place and in working condition.
Click HERE for more information on basic network troubleshooting.

Lost Communication with Network Server in the morning

  1. If you leave your Retailer program open overnight and you have Retailer Backup set to create automatic backups each night, it will take the database down when it does the backup and will cause the error for any computers with Retailer still open.

    • Related Articles

    • Basic Network Troubleshooting

      A network is what allows multiple computers to communicate to one another. It is also required for your computers to to talk to a router through a network to gain access to the Internet. In the case of Retailer, a network connection is what allows ...

    • Errors Starting Retailer on MAIN/SERVER Computer

      Below are a number of common errors that you may encounter when starting Retailer on the MAIN/SERVER computer. The Transaction was Corrupt Due to an Earlier Failure / Cannot Locate or Connect to Network Server When a computer shuts down unexpectedly ...

    • How To Share a Printer on the Network

      Sharing A Printer To share a printer complete these steps on the computer where the printer is installed. Click on Start. Without clicking anything else, type in 'control' Click Control Panel Click on Devices and Printers. Right-click on the computer ...

    • IntNameToIPAddress Error on POS

      Occasionally, your client (slave) computers may fail to start Retailer. This is typically the result of a communication problem between the client computer and the server (MAIN). When this happens, it is usually accompanied by the error message ...

    • Errors Starting Retailer on POS/CLIENT Computers

      Below are a number of common errors that you may encounter when starting Retailer on the POS/CLIENT computer. No Retailer Data Found The error message above appears when the computer cannot connect to your MAIN/SERVER computer or is looking at the ...