How to get a Cloud Backup file restored on a terminal when the server is down
Only for Tower Support use.
Go to Eiffel and download the
ShadowProtectSetup_MSP_5.2.7.exe
Alternatively, get the file from the NAS drive.
On the clients PC that you’re going to download
the data on and probably setup a temp main, install the Shadow Protect program.
Doesn’t require activation or installing of the backup service or a reboot.
Choose Language, clickNext, Next, click Extracting Files, accept T&Cs, Next,
choose Custom Install, Next, leave default location, Next, untick backup agent, Next and Install.
You can then navigate to the NAS by IP address. Credentials will be either Admin or Tower for the username and the normal password.
You can right click and restore an image from the NAS on the clients computer.
Related Articles
Retailer Backup Functions / Settings
It is vital that your Retailer data be backed up EVERY DAY. In the event that a serious hardware failure or a virus affects your Main computer, you will need a current backup to restore onto another machine in order to continue operating. Main ...Tower Advantage Cloud Backup
Save time on your backup Backing up daily is critical for your business. To reduce the time it takes and provide greater certainty, Tower Systems offers a cloud based backup service. This service will typically cost considerably less than the labour ...How to Backup Your Retailer Data
We have a video guide on how to backup your Retailer data - ? Backing Up Your Data Performing a Manual Backup Close Retailer on ALL computers. On the SERVER/MAIN computer, plug in the USB drive. A screen like the one below should appear after ...Backing Up to Cloud / Online Storage
When backing up data, you have the ability to save your backup files to an online/cloud storage service such as Dropbox, Microsoft OneDrive or Google Drive. The major benefit of this is that your backup is stored off-site and therefore: Has less of a ...Common Supplier Stock File Importing Issues
Here are a few common issues that customers can run into when they try to import a supplier stock file into Retailer. The first thing to confirm is that the file's barcodes are not corrupt and all the data is correct. Default settings are required to ...