This is for Newsagencies Only

1. From the main screen of Retailer, click on Customers and locate the correct customer using the magnifying glass.
2. Click on Menu at the bottom of the customer screen and select Non Arrivals/Misses.
3. In the Stock Item field type in the PLU of the item that you wish to create the miss for. 
4. Select the date of the miss. Drop down the box to select the date from the calendar.
5. Select the quantity of the items missed. The price will be pre-filled based on the stock item and the day of the miss but this can be changed by manually typing in the price. 
6. You can now elect to have a comment appear on the round card for the next day. This is a good opportunity to remind the delivery driver to deliver the paper if they missed it or throw the paper in a different location if it has been stolen. Select the date you wish the comment to appear.
   
   • Print on (date) will use the date that was selected in step 6. 
   • Print Until (date) will print on the round card every day from today until the date select in step 6. 
   • Print Every (day) will use the day (eg Friday) of the date in step 6 and print the comment on the round card every Friday from then on. 
7. You have three options for how you want the comment to appear. 
8. You can then enter the comment you want to appear on the run in the three lines at the bottom of the screen.
9. Click Save Delivery Miss and Close.

 If you need to remove or change a run comment. Follow these steps:

1. From the main screen of Retailer, click on Customers and locate the correct customer using the magnifying glass.
2. Click on Menu at the bottom of the customer screen and select Edit / Delete Run Comments 
   
3. To delete a comment select it and click Delete Run Comment to delete.
4. To edit a comment select it and click Edit Run Comment makes the changes needed and click Save.