This advice relates to Retailer Roam.
You can update your cloud subscription online, yourself. You can access invoices/update card details yourself.
To manage my cloud subscription except Software Rental, follow the steps below
- Login to our Subscription website: https://subs.towersystems.com.au/login
- From the Subscription website dashboard, there will be a list of subscriptions (cancelled or active) customer subscribed
- In the Your Saved Cards section, it lists all the credit cards, credit card flagged as Primary will be use as default card for all subscriptions
- To add a new credit card or update a credit card, click the + Add Card button. Alternatively, use the link HERE or click the Manage Credit Card button from the 'Charge Failed' notification email. Once a new card is added, it will be automatically flagged as your primary card.
- If you have multiple cloud subscriptions, you will need to click each subscription to make sure the new card is selected as 'Current Card' for the subscription, as we allow you to use different credit cards for different subscriptions. To check the credit card for a subscription, simply click a subscription from dashboard.
- From the subscription information page, scroll down to the Card Details section. Make sure the new credit card is set as 'Current Card', if not just click the Use this Card link to use the new credit card as the charging card for the selected subscription.
- To cancel a subscription, just select the subscription from the dashboard, then click the Cancel Subscription button on the top right corner of the subscription information page.
- To reactivate a subscription, select a cancelled subscription from the Dashboard, then click the Reactivate Subscription button to reactivate the subscription. Make sure the credit card is up to date (check step 6) before reactivating the subscription, as when the button clicked you will be charged immediately.