Email Queue Management
The Mail Queue Manager will list all emails sent from Retailer. These new features are available in Retailer 3.1.1 and newer versions. Any that
have sent successfully will be cleared from the list after 24 hours.
If
an email fails to send, it will display an Email Sending Failure message in the Notifications menu in Retailer. Double-clicking on this message will allow you to open the Mail Queue Manager where you can see the Response from the email provider. The failed emails need to be manually investigated to determine the reason for the failure and rectified before deciding whether to resend or delete the failed email.
On the top menu bar of Retailer, click to Tasks -> Mail Queue Manager.
The Mail Queue grid displays the details of all Emails processed from Retailer and their current status, allowing you to see whether the emails from Retailer have been successfully sent or why they have failed.
The list of emails will automatically refresh to the selected email. Using the keyboard up/down arrows to scroll will keep the selected email in view
Filtering the Email Queue
All columns in the Email Queue Manager can be sorted or filtered to only show certain values. For example, you can filter the list to only show emails that have Failed to Send or only show emailed statements
- Click the header of a column to sort by that column. Click the header again to reverse the sort order
- Hover the mouse over the column header and click the funnel 🝖 icon next to the heading to apply a filter to that column
- Tick the values you want to see in that column or click Custom to apply a custom filter
Remove from Email Queue
Emails with Status of Sent will be cleared from the list after 24 hours.
To manually clear any email, right click on it in the grid and select Delete Email
For emails with a Status of Sent, the Response may be Service closing transmission channel. No cause for concern, the Email has sent successfully.
Resending Failed Emails
Emails with a status of Failed have not sent. The Response box contains the Error Retailer received from the Email Server.
Right click on the Email in the Mail Queue grid
- Edit Recipient Address: Allows the receiving email address to be updated. Will automatically try to resend once email is updated.
- Resend Email: Changes the Email status back to New and will try to send again.
- Delete Email: Removes the Email from the Queue without resending
- Resend All Failed Emails: This will change all emails with status Failed, back to New, and attempt to resend them shortly.
You cannot resend emails with a status of Locked or None. You will need to Remove these from the queue and fix the issue preventing the Email Sending. See Why are my emails not sending?
Some Email providers do not send a clear Error Response. If the message in the Response field does not explain what the error means, you may need to search Google for the error to find out what the issue is
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